Support Engineer ENM
Welcome to Ericsson, where we are dedicated to shaping the future of technology and continuously pushing the boundaries of innovation. As a Support Engineer for our Energy and Network Management team, you will play a crucial role in ensuring our customers have a seamless experience with our products and services. We are looking for a highly skilled and passionate individual who thrives in a fast-paced environment and has a strong technical background. If you are driven, customer-focused, and have a deep understanding of energy and network management, we invite you to join our team and be a part of shaping the future of connectivity.
- Provide technical support to customers regarding our energy and network management products and services.
- Troubleshoot and resolve any issues or concerns raised by customers in a timely and efficient manner.
- Collaborate with cross-functional teams to ensure seamless integration and performance of our products.
- Conduct regular maintenance and updates of our energy and network management systems to ensure optimal functionality.
- Proactively identify and address potential issues or improvements in our products to enhance customer experience.
- Develop and maintain strong relationships with customers to understand their needs and provide effective solutions.
- Stay up-to-date with industry trends and advancements in energy and network management to continuously improve our products and services.
- Provide training and support to internal teams and customers on how to effectively utilize our products.
- Document and report all customer interactions, issues, and resolutions for future reference and improvement.
- Collaborate with product development teams to provide insights and feedback from customer interactions for the improvement of our products.
Bachelor's Degree In Computer Science, Engineering, Or Related Field.
Strong Knowledge And Experience In Telecommunication Network Management Systems.
Experience Troubleshooting And Resolving Technical Issues Related To Network Management Systems.
Excellent Communication And Interpersonal Skills To Effectively Communicate With Customers And Colleagues.
Ability To Work In A Fast-Paced And Dynamic Environment, Handling Multiple Tasks And Priorities Simultaneously.
Troubleshooting
Network Security
Communication
Technical Support
Problem Solving
customer service
network management
Configuration management
Network architecture
System integration
Troubleshooting tools
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
Critical thinking
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Support Engineer ENM in Mumbai, Maharashtra, India is between ₹6,00,000 to ₹8,00,000 per year. This range can vary depending on factors such as experience, skills, and the specific company and industry the engineer is working in. Some support engineers may earn more than this range, while others may earn less. It is also important to note that this salary range is an estimate and may not reflect the actual salary for every Support Engineer ENM in Mumbai.
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LM Ericsson Telefon AB provides telecommunications equipment and related services to mobile and fixed network operators globally. The company operates through three segments: Networks, Global Services and Support Solutions.
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