Support Engineer

We are looking for a Technical Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support. Handle trouble tickets, engage in fault and outage handling, take the recovery role in all incidents, troubleshooting, technical analysis and root cause investigation in order to resolve faults. Interact and collaborate with other units such as NOC Front Office, System Integration (SI), Project, MSD BO Management, SDMs and Customers to pursue solutions to customer technical problems. Available on-call 24x7 to support customer concerns and outages. Assist Service Delivery Managers in root cause analysis, and develop strategies to mitigate outage implications. Work with 3PP vendors for hardware, firmware or software issue resolution. Provide support in identifying and resolving security vulnerabilities and rollout of the latest patch releases.

According to JobzMall, the average salary range for a Support Engineer in 6300 Legacy Dr, Plano, TX 75024, USA is between $61,000 and $112,000 per year. This range is based on the salaries of experienced Support Engineers in the area and the salaries of similar positions in other locations.

LM Ericsson Telefon AB provides telecommunications equipment and related services to mobile and fixed network operators globally. The company operates through three segments: Networks, Global Services and Support Solutions.