Service Monitoring Engineer
Are you a proactive and analytical professional looking for an exciting opportunity in the telecommunications industry? Are you passionate about ensuring optimal service performance for customers? Look no further! Ericsson is seeking a highly skilled and motivated Service Monitoring Engineer to join our dynamic team. In this role, you will be responsible for monitoring and maintaining the performance of our services to guarantee customer satisfaction. As a key member of our team, you will have the opportunity to work with cutting-edge technology and collaborate with a diverse group of professionals. If you have a strong technical background, excellent problem-solving skills, and a passion for delivering top-notch service, we want to hear from you!
- Monitor and analyze the performance of our telecommunications services to ensure they meet or exceed customer expectations
- Proactively identify and troubleshoot any issues or potential problems with service performance
- Collaborate with other team members and departments to resolve service performance issues in a timely and efficient manner
- Utilize various monitoring tools and techniques to track and report on service performance metrics
- Develop and implement strategies to improve service performance and customer satisfaction
- Stay up-to-date with industry trends and advancements in technology to continuously improve service monitoring processes
- Communicate service performance updates and recommendations to management and other stakeholders
- Provide support and guidance to other team members as needed
- Document and maintain accurate records of service performance and any actions taken to address issues
- Participate in meetings and discussions to share insights and contribute to the overall success of the team and company.
Bachelor's Degree In Computer Science, Information Technology, Or A Related Field.
At Least 3-5 Years Of Experience In Service Monitoring And Management In A Telecommunications Or Network Environment.
Strong Knowledge Of Service Monitoring Tools And Platforms Such As Solarwinds, Nagios, Or Zabbix.
Excellent Analytical And Problem-Solving Skills To Identify And Resolve Service Issues Quickly And Efficiently.
Experience With Scripting And Automation Tools For Service Monitoring And Reporting, Such As Python, Perl, Or Bash.
Troubleshooting
Data Analysis
Incident Management
Automation
Root Cause Analysis
Capacity planning
Configuration management
Performance analysis
Network Monitoring
Alert management
System Maintenance
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Monitoring Engineer in Noida, Uttar Pradesh, India is between ₹5,00,000-₹8,00,000 per year. This may vary depending on factors such as experience, qualifications, and the specific company or industry the engineer is working in.
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LM Ericsson Telefon AB provides telecommunications equipment and related services to mobile and fixed network operators globally. The company operates through three segments: Networks, Global Services and Support Solutions.
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