Product Support (Entry Level)
Welcome to Ericsson, a leading global provider of telecommunications equipment and services. We are currently seeking an enthusiastic and driven individual to join our team as an Entry Level Product Support Specialist. In this role, you will have the opportunity to work with cutting-edge technology and provide support to our customers in utilizing our products. If you are a highly motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.
- Provide exceptional customer service and support to clients utilizing Ericsson products.
- Troubleshoot and resolve technical issues related to Ericsson products and services.
- Collaborate with cross-functional teams to ensure timely and effective resolution of customer issues.
- Stay up-to-date with the latest developments and updates in Ericsson products and services.
- Maintain accurate and detailed records of customer interactions and resolutions in our database.
- Conduct product demonstrations and trainings for clients to enhance their understanding and usage of our products.
- Continuously identify and communicate product improvement opportunities to the relevant teams.
- Participate in product testing and provide feedback to ensure high-quality and user-friendly products.
- Contribute to the development and improvement of customer support processes and procedures.
- Adhere to company policies and procedures while maintaining professionalism and confidentiality in all interactions.
Strong Technical Background: A Product Support Specialist Should Have A Solid Understanding Of Various Hardware And Software Systems, As Well As Troubleshooting Methodologies. This Includes Knowledge Of Networking, Programming Languages, And Database Management.
Excellent Communication Skills: As A Product Support Specialist, You Will Be Responsible For Communicating With Customers And Internal Teams, Explaining Technical Issues In A Clear And Concise Manner. Therefore, Strong Verbal And Written Communication Skills Are Essential.
Customer Service Orientation: Product Support Specialists Are The First Point Of Contact For Customers Seeking Technical Assistance. Therefore, It Is Important To Have A Customer-Centric Mindset And The Ability To Provide Prompt And Effective Solutions To Customer Issues.
Ability To Work In A Team: Product Support Is A Collaborative Role That Requires Working Closely With Cross-Functional Teams. The Ideal Candidate Should Have The Ability To Work Well In A Team Environment, Share Knowledge, And Contribute To The Success Of The Team.
Problem-Solving Skills: A Product Support Specialist Must Be Able To Think Critically And Creatively To Identify And Resolve Complex Technical Issues. This Requires Strong Problem-Solving Skills And The Ability To Think On Your Feet To Provide Quick And Effective Solutions.
Troubleshooting
Communication
Time Management
Multitasking
Attention to detail
customer service
Teamwork
Problem-Solving
Adaptability
Prioritization
Technical Knowledge
Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Product Support (Entry Level) in Ottawa, ON, Canada is between $40,000 to $55,000 per year. This may vary depending on the specific company, industry, and level of experience. Some companies may also offer additional benefits such as bonuses, health insurance, and retirement plans.
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LM Ericsson Telefon AB provides telecommunications equipment and related services to mobile and fixed network operators globally. The company operates through three segments: Networks, Global Services and Support Solutions.
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