Order and Delivery Management
Welcome to Ericsson! As a leader in the telecommunications industry, we strive to provide the best products and services to our customers. As the Order and Delivery Management team, we play a crucial role in ensuring that our customers receive their orders in a timely and efficient manner. We are looking for individuals who are organized, detail-oriented, and have excellent communication skills to join our team. If you are passionate about providing exceptional customer service and have the qualifications listed below, we would love to have you on board with us at Ericsson.
- Coordinate and manage the entire order process from initial order placement to final delivery.
- Communicate with customers to confirm order details and provide updates on delivery status.
- Collaborate with different departments within the company, such as sales, production, and logistics, to ensure smooth order fulfillment.
- Monitor inventory levels and proactively communicate with relevant teams to avoid delays in delivery.
- Identify potential issues or delays in the order process and take necessary actions to resolve them.
- Maintain accurate and up-to-date records of all orders, deliveries, and customer communications.
- Ensure compliance with company policies and procedures related to order and delivery management.
- Provide exceptional customer service by promptly addressing any queries or concerns related to orders.
- Continuously analyze and improve the order and delivery process to increase efficiency and customer satisfaction.
- Train and mentor new team members to ensure a smooth transition into their roles.
Experience In Supply Chain Management: The Ideal Candidate Should Have A Minimum Of 3-5 Years Of Experience In Order And Delivery Management, Preferably In The Technology Industry. This Experience Should Include Managing Customer Orders, Coordinating With Suppliers, And Ensuring Timely Delivery Of Products.
Knowledge Of Order Management Systems: The Candidate Should Have A Strong Understanding Of Order Management Systems And Processes. They Should Be Able To Use These Systems To Track Orders, Monitor Inventory Levels, And Generate Reports To Support Decision-Making.
Strong Communication Skills: As An Order And Delivery Manager, The Candidate Would Be Required To Collaborate With Various Teams, Including Sales, Logistics, And Customer Service. Therefore, Excellent Communication Skills, Both Written And Verbal, Are A Must.
Attention To Detail: Ericsson Products Are Highly Technical, And Any Errors In The Order And Delivery Process Could Have Significant Consequences. The Ideal Candidate Should Have Strong Attention To Detail And The Ability To Identify And Rectify Any Discrepancies In Orders.
Project Management Skills: The Candidate Should Have Experience In Managing Multiple Projects Simultaneously. They Should Be Able To Prioritize Tasks, Meet Deadlines, And Work Efficiently Under Pressure. Additionally, Knowledge Of Project Management Tools And Methodologies Would Be Beneficial.
Data Analysis
Communication
Supply Chain Management
Time Management
Multitasking
Attention to detail
Inventory Control
customer service
Teamwork
Problem-Solving
Logistics Coordination
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Order and Delivery Management in Noida, Uttar Pradesh, India is approximately ₹400,000 to ₹600,000 per year. This may vary depending on the specific industry and company, as well as the individual's experience, skills, and qualifications.
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LM Ericsson Telefon AB provides telecommunications equipment and related services to mobile and fixed network operators globally. The company operates through three segments: Networks, Global Services and Support Solutions.
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