Operations support

Welcome to Ericsson, where innovation and collaboration are at the heart of everything we do. We are currently seeking a highly motivated and skilled individual to join our Operations support team. As an Operations support specialist, you will play a crucial role in ensuring the smooth functioning of our operations and providing essential support to our customers. If you are a proactive problem solver with a passion for technology and excellent communication skills, we would love to hear from you. Join our dynamic team and be a part of shaping the future of communication technology.

1. Provide support to our customers by troubleshooting and resolving any operational issues or concerns they may have.
2. Collaborate with cross-functional teams to identify and implement process improvements to enhance operational efficiency.
3. Monitor and analyze operational data to identify trends and proactively address any potential issues.
4. Ensure compliance with company policies and procedures, as well as industry regulations.
5. Respond to customer inquiries and provide timely and accurate updates on the status of their requests.
6. Coordinate and prioritize tasks to effectively meet deadlines and achieve operational goals.
7. Maintain accurate and detailed records of customer interactions and resolutions.
8. Continuously update and improve knowledge of company products and services to provide effective support.
9. Act as a liaison between customers and internal teams to facilitate smooth communication and resolution of issues.
10. Contribute to creating a positive and collaborative work environment by actively participating in team meetings and sharing knowledge and best practices.
11. Proactively identify and report any potential risks or issues that may impact operations.
12. Stay informed about industry developments and emerging technologies to make informed decisions and recommendations.
13. Provide training and support to new team members to ensure a smooth onboarding process.
14. Maintain a high level of professionalism and represent the company's values and culture in all interactions with customers and colleagues.
15. Take ownership of tasks and follow through to ensure timely and satisfactory resolution of operational issues.

According to JobzMall, the average salary range for a Operations support in Cairo, Cairo Governorate, Egypt is between EGP 10,000 to EGP 15,000 per month. This equates to approximately $560 to $840 USD per month. However, the specific salary may vary depending on the individual's experience, skills, and the company they work for. Additionally, bonuses and benefits may also be included in the overall compensation package.

LM Ericsson Telefon AB provides telecommunications equipment and related services to mobile and fixed network operators globally. The company operates through three segments: Networks, Global Services and Support Solutions.