NOC Duty Manager

Welcome to Ericsson, a global leader in telecommunications technology and services. We are currently seeking a highly skilled and motivated individual to join our team as a NOC Duty Manager. As the NOC Duty Manager, you will be responsible for leading a team of Network Operations Center (NOC) technicians in providing 24/7 support for our clients' networks. This is a critical role in ensuring the smooth operation and maintenance of our clients' networks, and we are looking for someone with the right qualifications and experience to excel in this position. If you have a passion for technology, strong leadership skills, and the ability to thrive in a fast-paced environment, then we want to hear from you. Join us at Ericsson and be part of shaping the future of communication.

1. Lead and manage a team of Network Operations Center (NOC) technicians to provide 24/7 support for clients' networks.
2. Ensure smooth operation and maintenance of clients' networks by effectively managing and resolving network issues and incidents.
3. Develop and implement operational processes and procedures to improve efficiency and effectiveness of the NOC.
4. Ensure all network incidents are properly documented, tracked, and resolved within established service level agreements.
5. Monitor network performance and proactively identify and address potential issues before they escalate.
6. Collaborate with cross-functional teams to troubleshoot and resolve complex network problems.
7. Conduct regular performance evaluations and provide coaching and feedback to team members.
8. Develop and maintain strong relationships with clients, understanding their needs and providing exceptional customer service.
9. Stay updated on the latest industry trends and technologies, and make recommendations for improvement and innovation within the NOC.
10. Ensure compliance with company policies and procedures, as well as industry standards and regulations.
11. Manage and report on the NOC's key performance indicators and metrics.
12. Participate in on-call rotation and be available for after-hours support and escalations.
13. Train and onboard new team members, providing them with the necessary knowledge and tools to succeed in their roles.
14. Foster a positive and collaborative work environment, promoting teamwork and professional development within the team.
15. Represent Ericsson as a global leader in telecommunications technology and services, promoting our brand and values to clients and stakeholders.

According to JobzMall, the average salary range for a NOC Duty Manager in Bengaluru, Karnataka, India is between ₹800,000-₹1,200,000 per year. This equates to approximately $11,000-$16,500 USD per year. Salaries may vary depending on the specific company, experience level, and qualifications of the individual.

LM Ericsson Telefon AB provides telecommunications equipment and related services to mobile and fixed network operators globally. The company operates through three segments: Networks, Global Services and Support Solutions.