Welcome to Ericsson, a global leader in telecommunications technology. We are currently seeking an experienced Incident Manager to join our dynamic team. As an Incident Manager at Ericsson, you will play a crucial role in identifying, managing, and resolving incidents in our network and systems. This is an exciting opportunity for a highly motivated individual with a strong technical background and excellent leadership skills. If you are passionate about problem-solving and thrive in a fast-paced environment, we encourage you to apply for this position.
- Identify and manage all incidents within the company's network and systems.
- Create and maintain a detailed incident management process and procedures.
- Work closely with technical teams to determine the root cause of incidents.
- Develop and implement strategies to prevent future incidents from occurring.
- Monitor and track incident resolution progress, ensuring timely and effective resolution.
- Oversee the communication and escalation process for high priority incidents.
- Provide regular updates to stakeholders on incident status and resolution.
- Collaborate with cross-functional teams to identify and implement improvements to the incident management process.
- Train and mentor team members on incident management best practices.
- Ensure all incidents are properly documented and reported in accordance with company policies and procedures.
- Stay up-to-date with industry trends and best practices in incident management.
- Act as a point of contact for any major incidents or outages, providing leadership and direction to the incident response team.
- Proactively identify potential risks and develop contingency plans to mitigate them.
- Foster a culture of continuous improvement, encouraging feedback and suggestions from team members.
- Adhere to all company policies and procedures, including those related to security and confidentiality.
Education And Experience: A Minimum Of A Bachelor's Degree In A Relevant Field Such As Computer Science, Information Technology, Or Engineering Is Required. Additionally, At Least 5 Years Of Experience In It Service Management, Incident Management, Or A Related Field Is Preferred.
Leadership Skills: The Ideal Candidate Should Possess Strong Leadership Skills, With The Ability To Manage And Motivate A Team Of Support Staff. They Should Also Have Experience In Coordinating And Managing Resources During High-Pressure Situations.
Technical Knowledge: In-Depth Knowledge And Understanding Of Incident Management Processes And Tools Are Essential For This Role. The Candidate Should Also Have A Good Understanding Of It Infrastructure, Networks, And Systems.
Communication And Problem-Solving Skills: The Candidate Must Have Excellent Communication Skills To Effectively Liaise With Various Stakeholders, Including Customers, Technical Teams, And Senior Management. They Should Also Have Strong Problem-Solving Abilities To Quickly And Efficiently Resolve Complex Incidents.
Itil Certification: The Candidate Should Have A Strong Understanding Of Itil (Information Technology Infrastructure Library) Framework And Possess Relevant Certifications Such As Itil Foundation Or Itil Practitioner. This Demonstrates Their Understanding Of Industry Best Practices In Incident Management.
Communication
Time Management
Technical acumen
Crisis Management
Leadership
Risk assessment
Problem-Solving
Adaptability
Stakeholder management
Decision-Making
Resource allocation
Root cause
Communication
Leadership
Time management
creativity
Organization
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Incident Manager in London, UK is between £60,000 and £80,000 per year. However, this can vary depending on the specific industry, company, and level of experience of the individual. Some Incident Managers may earn higher salaries, particularly those with extensive experience and in-demand skills. Bonuses and other benefits may also be included in the overall compensation package.
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LM Ericsson Telefon AB provides telecommunications equipment and related services to mobile and fixed network operators globally. The company operates through three segments: Networks, Global Services and Support Solutions.
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