Head of Operations and Support
At Ericsson, we believe in the power of technological innovation to shape the future. As the Head of Operations and Support, you will play a pivotal role in driving our company's success by overseeing and optimizing our operations and support functions. We are seeking a dynamic and experienced leader with a strong business acumen and a passion for delivering exceptional customer service. If you are a strategic thinker with a track record of driving operational excellence and leading high-performing teams, we invite you to join us in shaping the future of telecommunications.
- Develop and implement overall strategy and vision for operations and support functions within Ericsson.
- Lead and manage a team of operations and support professionals to ensure efficient and effective execution of all tasks and responsibilities.
- Monitor and analyze key performance indicators to identify areas for improvement and drive operational excellence.
- Collaborate with cross-functional teams to identify and implement process improvements and increase efficiency.
- Ensure compliance with company policies and procedures, as well as industry regulations.
- Oversee budgeting and resource allocation for operations and support functions.
- Develop and maintain strong relationships with internal and external stakeholders, including customers, vendors, and partners.
- Set and maintain high standards for customer service and satisfaction, and continuously seek ways to enhance the customer experience.
- Stay updated on industry trends and advancements in technology to identify opportunities for innovation and improvement.
- Provide regular reports and updates to senior management on the performance and initiatives of the operations and support functions.
- Foster a culture of collaboration, teamwork, and continuous learning within the operations and support teams.
- Identify and address any potential risks or issues that may impact the operations and support functions.
- Develop and maintain contingency plans to ensure business continuity in case of any disruptions.
- Stay abreast of market trends and competition to identify potential areas for growth and improvement.
- Lead by example and embody the company's values of integrity, innovation, and customer focus.
Strong Leadership Skills: The Head Of Operations And Support At Ericsson Must Possess Excellent Leadership Skills To Effectively Manage And Motivate A Large Team Of Employees. This Includes The Ability To Delegate Tasks, Communicate Clearly And Provide Guidance And Direction.
Extensive Experience In Operations Management: Candidates For This Role Must Have A Proven Track Record Of Success In Operations Management, Ideally In A Technology Or Telecommunications Company. This Includes Experience In Managing Budgets, Optimizing Processes, And Driving Operational Efficiency.
Excellent Communication And Interpersonal Skills: As A Key Leader Within The Organization, The Head Of Operations And Support Must Have Excellent Communication Skills To Effectively Collaborate With Other Departments And Stakeholders. This Individual Must Also Have Strong Interpersonal Skills To Build And Maintain Relationships With Internal And External Partners.
Strategic Thinking And Problem-Solving Abilities: The Head Of Operations And Support Must Be A Strategic Thinker With The Ability To Identify And Solve Complex Problems. This Includes The Ability To Analyze Data, Think Critically, And Make Data-Driven Decisions To Drive Operational Success.
Technical Expertise: A Strong Understanding Of Technology And Telecommunications Is Essential For This Role. The Ideal Candidate Will Have A Technical Background, Along With A Deep Understanding Of Ericsson's Products, Services, And Operations. This Will Enable Them To Effectively Lead And Support The Organization's Technical Teams.
Risk Management
Quality Assurance
Change Management
Process Improvement
Strategic Planning
Project Management
Vendor Management
Budget management
Team Leadership
Resource allocation
Stakeholder engagement
Problem
Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Head of Operations and Support in Plano, TX, USA is between $138,000 and $190,000 per year. This salary range may vary depending on the specific industry, company size, and level of experience of the individual. In addition to base salary, this position may also include bonuses, stock options, and other benefits. It is important to note that salaries may also vary based on the candidate's qualifications and negotiation skills.
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LM Ericsson Telefon AB provides telecommunications equipment and related services to mobile and fixed network operators globally. The company operates through three segments: Networks, Global Services and Support Solutions.
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