Field Services
Welcome to the dynamic and innovative world of Ericsson Field Services! As a global leader in communication technology and services, we are constantly pushing the boundaries to connect people, businesses, and societies. Our Field Services team plays a crucial role in ensuring our customers receive top-notch support and solutions to meet their evolving needs. We are seeking passionate and driven individuals to join our team and help us continue to deliver exceptional services to our clients. If you have a strong technical background, excellent problem-solving skills, and a desire to make a positive impact, we want to hear from you!
- Provide exceptional customer service and support to clients in various industries.
- Troubleshoot and resolve technical issues related to Ericsson products and services.
- Conduct on-site visits to inspect, install, and maintain Ericsson equipment.
- Collaborate with cross-functional teams to identify and implement solutions that meet customer needs.
- Stay up-to-date with the latest technologies and industry trends to continuously improve service offerings.
- Adhere to company safety protocols and guidelines while working in the field.
- Maintain accurate and detailed records of all service activities, including equipment and inventory.
- Communicate effectively with customers to understand their requirements and provide appropriate solutions.
- Proactively identify potential issues and risks and take necessary actions to mitigate them.
- Provide training and support to customers on using Ericsson products and services.
- Follow all company policies and procedures, including those related to confidentiality and data security.
- Collaborate with team members to achieve set targets and meet customer satisfaction goals.
- Act as a brand ambassador for Ericsson, promoting our services and values to customers.
- Continuously strive for personal and professional growth by actively seeking learning and development opportunities.
- Represent Ericsson in a professional and positive manner at all times.
Minimum Of 2-3 Years Of Experience In A Similar Role, Preferably In The Telecommunications Industry.
Bachelor's Degree In A Relevant Field Such As Telecommunications, Electrical Engineering, Or Computer Science.
Strong Technical Knowledge And Understanding Of Ericsson Products And Solutions.
Excellent Communication And Interpersonal Skills To Effectively Interact With Clients And Team Members.
Willingness To Travel And Work In Various Locations, Sometimes For Extended Periods Of Time.
Quality Assurance
Project Management
customer service
Equipment installation
Resource management
Training and Development
Network optimization
Problem-Solving
Network configuration
Technical Troubleshooting
System integration
Data
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Field Services in Santiago de Querétaro, Qro., Mexico is between $15,000 to $25,000 MXN per month. However, this can vary depending on the specific job role, level of experience, and the company's salary structure. Some higher-level positions in this field may offer salaries above $30,000 MXN per month.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
LM Ericsson Telefon AB provides telecommunications equipment and related services to mobile and fixed network operators globally. The company operates through three segments: Networks, Global Services and Support Solutions.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started