Are you an experienced and proactive individual with a passion for ensuring high availability of systems and services? Do you thrive in a fast-paced and dynamic environment, with a keen eye for identifying and resolving potential issues before they impact the business? Look no further, as Ericsson is seeking a talented Availability Manager to join our team. In this role, you will be responsible for managing and maintaining the availability of our network and services, ensuring a seamless and reliable experience for our customers. We are looking for someone with a strong technical background, excellent communication skills, and a drive to continuously improve and optimize our systems. If this sounds like you, we would love to hear from you!
- Develop and maintain a comprehensive understanding of the systems and services within the organization, including their dependencies and potential points of failure.
- Proactively monitor and assess the availability of systems and services, using a variety of tools and techniques to identify and address potential issues before they impact the business.
- Collaborate with cross-functional teams to implement and maintain high availability solutions, including redundancy, failover, and disaster recovery plans.
- Conduct regular audits and assessments to ensure that systems and services are meeting availability targets and identify areas for improvement.
- Communicate and report on availability metrics and incidents to stakeholders, including senior management, in a clear and timely manner.
- Lead incident response and resolution efforts, working closely with technical teams to minimize downtime and mitigate any impact to customers.
- Continuously identify opportunities to improve and optimize systems and processes to enhance availability and reliability.
- Stay current with industry trends and technologies related to high availability and make recommendations for their implementation within the organization.
- Train and mentor team members on availability best practices and procedures, and provide guidance and support in resolving complex issues.
- Participate in on-call rotation and be available to respond to critical incidents outside of regular business hours.
- Foster a culture of continuous improvement and a strong focus on customer satisfaction within the availability team.
Bachelor's Degree In Computer Science, Information Technology, Or A Related Field
Minimum Of 3 Years Of Experience In Availability Management, Preferably In A Telecommunications Or It Environment
Knowledge Of Industry Standard Availability Management Frameworks, Such As Itil Or Cobit
Strong Analytical And Problem-Solving Skills, With The Ability To Identify And Resolve Availability Issues In A Timely Manner
Excellent Communication And Interpersonal Skills, With The Ability To Work Collaboratively With Cross-Functional Teams And Effectively Communicate Complex Technical Concepts To Non-Technical Stakeholders.
Change Management
Communication Skills
Vendor Management
Problem Solving
Incident Management
Capacity planning
Risk assessment
Performance monitoring
Resource management
team
Cost Optimization
Service Level Agreements
Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Availability Manager in London, UK is between £40,000 to £60,000 per year. However, this can vary depending on the specific industry, company, and level of experience of the individual. Some companies may also offer additional benefits and bonuses that can increase the overall salary. It is important to research the specific job market and negotiate a fair salary based on your skills and experience.
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LM Ericsson Telefon AB provides telecommunications equipment and related services to mobile and fixed network operators globally. The company operates through three segments: Networks, Global Services and Support Solutions.
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