Receptionist
At Encompass Health, we believe in providing the highest quality of care and support to our patients and their families. As the first point of contact for our facility, we are seeking a warm, welcoming and professional Receptionist to join our team. As a Receptionist, you will play a vital role in creating a positive first impression for our patients and guests. We are looking for someone with excellent communication skills, a friendly demeanor, and the ability to handle a high volume of tasks with grace and efficiency. If you have a passion for helping others and a desire to work in a fast-paced healthcare environment, we would love to hear from you.
- Greet and welcome patients, visitors, and staff in a warm and professional manner.
- Respond to inquiries and provide information about the facility and services offered.
- Answer incoming calls and direct them to the appropriate department or individual.
- Schedule appointments and maintain accurate patient records.
- Collect and process payments from patients and maintain financial records.
- Maintain the cleanliness and organization of the front desk area.
- Communicate with other departments to coordinate patient care and services.
- Stay up-to-date on all facility policies, procedures, and services.
- Handle confidential and sensitive information with discretion and professionalism.
- Assist with administrative tasks such as filing, data entry, and record keeping.
- Handle a high volume of tasks and prioritize them effectively.
- Collaborate with colleagues to ensure smooth and efficient operations.
- Attend staff meetings and training sessions as required.
- Demonstrate excellent customer service skills and respond to complaints and concerns in a timely and professional manner.
- Uphold the company's values and mission of providing high-quality care and support to patients and their families.
Excellent Communication Skills: A Qualified Receptionist At Encompass Health Should Possess Strong Verbal And Written Communication Skills, As They Will Be The First Point Of Contact For Patients, Visitors, And Staff. They Should Be Able To Convey Information Clearly And Professionally To Ensure Efficient Communication Within The Facility.
Organizational Skills: The Receptionist Will Have A Variety Of Tasks To Manage, Including Answering Phone Calls, Scheduling Appointments, And Maintaining Records. Hence, They Should Have Excellent Organizational Skills To Manage Their Workload Effectively And Prioritize Tasks As Needed.
Customer Service Orientation: As A Receptionist, One Will Be Interacting With A Diverse Group Of Individuals, Including Patients, Visitors, And Staff Members. Therefore, They Should Have A Friendly And Positive Attitude, With A Strong Focus On Providing Exceptional Customer Service.
Proficient In Technology: In Today's Digital Era, A Receptionist Should Be Comfortable Using Various Software Applications, Such As Microsoft Office And Electronic Medical Records Systems. They Should Also Be Able To Navigate Multiple Computer Systems Simultaneously.
Flexibility And Adaptability: Encompass Health Facilities Can Be Fast-Paced And Dynamic Environments, With Various Tasks And Responsibilities. A Qualified Receptionist Should Be Able To Adapt To Changes Quickly And Be Flexible In Their Work Schedule To Meet The Needs Of The Facility. They Should Also Be Able To Handle Unexpected Situations Calmly And Efficiently.
Communication Skills
Time Management
Scheduling
Multitasking
Attention to detail
customer service
Microsoft Office Proficiency
Problem-Solving
Phone Etiquette
Administrative Tasks
Organizational Abilities
Communication
Conflict Resolution
Emotional Intelligence
Leadership
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Time-Management
According to JobzMall, the average salary range for a Receptionist in Naples, FL, USA is $24,000 - $36,000 per year. However, this can vary depending on factors such as experience, education, and the specific industry or company the receptionist is working for.
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Encompass Health Corporation (formerly HealthSouth Corporation), based in Birmingham, Alabama, is one of the United States' largest providers of post-acute healthcare services, offering both facility-based and home-based post-acute services in 36 states and Puerto Rico through its network of inpatient rehabilitation hospitals, home health agencies, and hospice agencies
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