Receptionist
Welcome to Encompass Health, where we are dedicated to providing exceptional care and support to our patients. We are currently seeking a highly organized and personable Receptionist to join our team. As the first point of contact for our facility, you will play a crucial role in creating a warm and welcoming environment for our patients, visitors, and staff. If you have excellent communication skills, a positive attitude, and a passion for helping others, we would love to hear from you. Join us and make a difference in the lives of those we serve.
- Greet and welcome patients, visitors, and staff in a friendly and professional manner.
- Answer and direct phone calls to the appropriate department or individual.
- Maintain a clean and organized reception area, ensuring it is presentable at all times.
- Schedule appointments and maintain accurate records of patient appointments and cancellations.
- Collect and verify patient information, such as insurance details and medical history.
- Communicate with patients regarding their appointments, including any necessary pre-visit instructions.
- Provide excellent customer service by addressing patient inquiries and concerns promptly and effectively.
- Assist with administrative tasks, such as filing, data entry, and other duties as assigned.
- Collaborate with other departments to ensure the smooth flow of information and communication.
- Maintain confidentiality and adhere to all HIPAA regulations while handling patient information.
- Maintain knowledge of company services, policies, and procedures to effectively assist patients and visitors.
- Continuously strive to create a positive and welcoming atmosphere for patients and visitors.
- Attend staff meetings and training sessions as required.
- Other duties as assigned by the supervisor or management team.
Excellent Communication Skills: A Successful Receptionist At Encompass Health Must Possess Excellent Verbal And Written Communication Skills To Effectively Interact With Patients, Visitors, And Staff.
Strong Organizational Skills: As A Receptionist, You Will Be Responsible For Managing A High Volume Of Phone Calls, Scheduling Appointments, And Maintaining Records. Therefore, Strong Organizational Skills Are Essential For This Role.
Customer Service Orientation: Encompass Health Prides Itself On Providing Exceptional Care And Service To Patients And Their Families. A Receptionist Must Have A Customer Service Mindset And Be Able To Handle Inquiries And Complaints In A Professional And Empathetic Manner.
Familiarity With Medical Terminology: Encompass Health Is A Healthcare Organization, And A Receptionist Must Have A Basic Understanding Of Medical Terminology To Effectively Communicate With Doctors, Nurses, And Other Medical Staff.
Proficient In Computer Skills: In Today's Digital Age, A Receptionist Must Be Comfortable Using Computers And Have A Basic Understanding Of Various Software Programs. Knowledge Of Electronic Medical Records (Emr) Systems Is Also A Plus.
Communication
Time Management
Multitasking
Attention to detail
customer service
Computer proficiency
Teamwork
Organization
Problem-Solving
Adaptability
Phone Etiquette
Priorit
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Receptionist in St. Louis, MO, USA is between $24,000 and $36,000 per year. This can vary depending on factors such as experience level, industry, and company size. Some receptionists may also receive additional benefits such as health insurance and paid time off.
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Encompass Health Corporation (formerly HealthSouth Corporation), based in Birmingham, Alabama, is one of the United States' largest providers of post-acute healthcare services, offering both facility-based and home-based post-acute services in 36 states and Puerto Rico through its network of inpatient rehabilitation hospitals, home health agencies, and hospice agencies
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