Senior Desktop Consultant

Are you an experienced IT professional with a passion for providing exceptional customer service? Emory University is seeking a Senior Desktop Consultant to join our dynamic team. As a Senior Desktop Consultant, you will play a critical role in supporting and troubleshooting desktop systems for faculty and staff across the university. We are looking for a highly skilled and motivated individual who is committed to delivering top-notch technical solutions and outstanding customer care. If you have a strong background in desktop support and love working in a collaborative and fast-paced environment, we encourage you to apply for this exciting opportunity at Emory University.

1. Provide expert technical support for desktop systems: The Senior Desktop Consultant will be responsible for providing advanced technical support and troubleshooting services to faculty and staff across the university. This includes diagnosing and resolving complex software and hardware issues, performing system upgrades, and ensuring the smooth functioning of desktop systems.
2. Ensure exceptional customer service: The Senior Desktop Consultant will be the primary point of contact for all desktop support needs and must have a strong commitment to delivering exceptional customer service. This includes promptly responding to support requests, effectively communicating with end-users, and ensuring their satisfaction with the resolution of their issues.
3. Collaborate with team members: The Senior Desktop Consultant will work closely with a team of IT professionals, including other desktop consultants, to provide comprehensive support services. They will be expected to collaborate and share knowledge with team members to ensure the timely and effective resolution of technical issues.
4. Stay updated with industry trends: It is essential for the Senior Desktop Consultant to stay up-to-date with the latest advancements in desktop technology and support practices. This includes attending training sessions, participating in professional development opportunities, and continuously learning and expanding their skill set.
5. Implement technical solutions: The Senior Desktop Consultant will be responsible for implementing technical solutions to improve the efficiency and functionality of desktop systems for faculty and staff. This includes researching and recommending new software and hardware solutions, testing them, and implementing them successfully.
6. Maintain accurate documentation: The Senior Desktop Consultant will be responsible for maintaining accurate documentation of all support requests, troubleshooting steps, and solutions provided. They must also document and maintain an inventory of all desktop systems and related hardware and software.
7. Ensure compliance with security policies: The Senior Desktop Consultant must adhere to university IT security policies and procedures to ensure the protection of sensitive data. This includes implementing security updates and patches, performing regular backups, and educating end-users on best practices for data security.
8. Provide training and support: The Senior Desktop Consultant will be responsible for providing training and support to end-users on

According to JobzMall, the average salary range for a Senior Desktop Consultant in Atlanta, GA, USA is between $70,000 to $90,000 per year. This range can vary depending on factors such as experience, industry, and specific job responsibilities.

Emory University is a private research university in Atlanta, Georgia, United States. The university was founded as Emory College in 1836 in Oxford, Georgia, by the Methodist Episcopal Church and was named in honor of Methodist bishop John Emory.