Registry Patient Access Representative

Are you a highly organized and customer-oriented individual looking for a meaningful career in the healthcare industry? Emory Healthcare is seeking a dedicated and compassionate Registry Patient Access Representative to join our team! As the first point of contact for our patients, you will play a critical role in ensuring a smooth and positive experience from registration to discharge. In this role, you will have the opportunity to make a difference in the lives of our patients by providing exceptional customer service and utilizing your strong organizational skills. If you are passionate about helping others and have the qualifications listed below, we encourage you to apply for this rewarding position.

1. Greet and welcome patients in a friendly and professional manner, serving as the first point of contact for their healthcare experience.
2. Register and schedule patients for appointments, procedures, and admissions, ensuring accurate and timely processing of information.
3. Verify patient insurance coverage and obtain necessary authorizations, communicating any potential issues or concerns to the appropriate parties.
4. Collect and process patient payments, explaining financial obligations and assisting with financial assistance options when necessary.
5. Maintain patient confidentiality and privacy in accordance with HIPAA regulations.
6. Answer phones and assist with patient inquiries, directing calls to the appropriate department or staff member as needed.
7. Collaborate with healthcare providers and staff to ensure patients receive the necessary care and services in a timely manner.
8. Utilize electronic medical records and other computer systems to enter and retrieve patient information.
9. Maintain accurate and organized records of patient interactions, appointments, and other relevant information.
10. Continuously strive to provide exceptional customer service, addressing and resolving any patient concerns or complaints in a professional and empathetic manner.
11. Attend training and educational sessions to stay updated on healthcare policies, procedures, and regulations.
12. Adhere to departmental and organizational policies and procedures, including safety protocols, at all times.
13. Collaborate with team members and supervisors to identify areas for improvement and implement solutions to enhance patient satisfaction and efficiency.
14. Maintain a positive and professional demeanor at all times, representing Emory Healthcare in a positive light.
15. Other duties as assigned by supervisor or department leadership.

According to JobzMall, the average salary range for a Registry Patient Access Representative in Atlanta, GA, USA is $35,000 - $45,000 per year. However, salaries may vary depending on factors such as experience, education, and the specific employer. Some employers may offer additional benefits such as bonuses, healthcare coverage, and retirement plans.

319917 Emory Healthcare, part of Emory University, is the largest health care system in the state of Georgia.