Priority Access Specialist

Welcome to Emory Healthcare, where our priority is providing exceptional care to our patients and community. As a Priority Access Specialist, you will play a crucial role in ensuring timely and efficient access to our world-class healthcare services. We are seeking a compassionate and detail-oriented individual who is dedicated to delivering exceptional customer service and has a strong understanding of healthcare systems and processes. If you are a team player with excellent communication skills and a desire to make a positive impact on patients' lives, we welcome you to apply for this exciting opportunity.

1. Greet and welcome patients and visitors to Emory Healthcare in a friendly and professional manner.
2. Provide exceptional customer service to patients and their families, addressing any questions or concerns they may have.
3. Maintain knowledge of all healthcare services offered by Emory Healthcare and effectively communicate this information to patients.
4. Serve as a liaison between patients and healthcare providers to ensure timely and efficient access to care.
5. Coordinate patient appointments and procedures, following established protocols and guidelines.
6. Accurately document patient information and update electronic medical records as needed.
7. Collaborate with other healthcare team members to resolve any scheduling conflicts or issues that may arise.
8. Monitor and track patient wait times, proactively addressing any delays or concerns.
9. Identify and escalate any urgent or emergency situations, ensuring appropriate and timely response.
10. Maintain confidentiality of patient information and adhere to all HIPAA regulations.
11. Continuously evaluate and improve processes to enhance patient experience and streamline access to care.
12. Attend trainings and stay up-to-date on changes and updates in healthcare policies and procedures.
13. Collaborate with billing and insurance departments to verify patient insurance coverage and ensure accurate billing.
14. Serve as a positive representative of Emory Healthcare, promoting our mission and values to all patients and visitors.

According to JobzMall, the average salary range for a Priority Access Specialist in Atlanta, GA, USA is between $40,000 and $60,000 per year. This may vary depending on factors such as education, experience, and specific job responsibilities. Some companies may also offer additional benefits and bonuses.

319917 Emory Healthcare, part of Emory University, is the largest health care system in the state of Georgia.