Patient Services Coordinator

Welcome to Emory Healthcare! As a leading healthcare provider, we are dedicated to providing the highest quality of care to our patients. We are currently seeking a compassionate and driven individual to join our team as a Patient Services Coordinator. In this role, you will play a crucial role in ensuring the smooth and efficient operation of our patient services department. As a Patient Services Coordinator, you will have the opportunity to make a positive impact on the lives of our patients by providing exceptional customer service and support. If you are a highly organized, detail-oriented individual with a passion for helping others, we encourage you to apply for this exciting opportunity.

1. Greet and welcome patients, visitors, and staff in a friendly and professional manner.
2. Provide outstanding customer service to patients and their families, addressing any questions or concerns they may have.
3. Serve as the main point of contact for all patient inquiries and requests, both in person and over the phone.
4. Schedule appointments and manage patient schedules effectively to ensure optimal use of resources.
5. Maintain accurate and up-to-date patient records, including personal information, insurance details, and medical history.
6. Coordinate with other departments within the healthcare facility to ensure timely and efficient delivery of services to patients.
7. Handle insurance verification and authorization processes for patients' treatments and procedures.
8. Assist in the coordination of patient admissions and discharges, ensuring a smooth transition for patients.
9. Collaborate with healthcare providers to ensure the delivery of high-quality, patient-centered care.
10. Respond to patient complaints and resolve issues in a timely and professional manner.
11. Maintain strict confidentiality in all patient-related matters.
12. Stay updated on industry trends and changes in healthcare policies and procedures.
13. Contribute to the development and implementation of new processes and protocols to improve the patient experience.
14. Act as a team player, supporting and collaborating with colleagues to achieve departmental goals.
15. Adhere to all applicable laws, regulations, and ethical standards in the performance of job duties.

According to JobzMall, the average salary range for a Patient Services Coordinator in Decatur, GA 30033, USA is $35,000-$45,000 per year. This salary range may vary depending on factors such as the specific company, years of experience, and education level of the individual. It is important to note that this is just an average and salaries may be higher or lower based on individual circumstances.

319917 Emory Healthcare, part of Emory University, is the largest health care system in the state of Georgia.