IT Service Desk Analyst II

Decatur, GA 30033, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Welcome to Emory Healthcare, one of the leading healthcare providers in the nation. We are currently seeking a highly skilled and motivated individual to join our team as an IT Service Desk Analyst II. As a member of our IT service desk team, you will play a crucial role in providing technical support to our staff and patients, ensuring the smooth operation of our healthcare system. We are looking for an experienced professional with a passion for technology and a strong desire to provide exceptional customer service. If you have a strong background in IT support and a dedication to helping others, we encourage you to apply for this exciting opportunity.

Respond to IT service desk requests in a timely and professional manner.
Troubleshoot and resolve technical issues for staff and patients, both remotely and in person.
Provide excellent customer service by actively listening to and understanding user needs.
Document all service desk interactions and resolutions accurately and thoroughly.
Collaborate with other IT teams to escalate and resolve complex technical issues.
Utilize knowledge bases and resources to provide efficient and effective solutions.
Prioritize and manage multiple service desk requests simultaneously.
Stay up-to-date with current technology trends and updates to ensure the most effective support.
Train and onboard new staff on IT systems and processes.
Proactively identify and address potential system or user issues.
Create and maintain technical documentation and user guides.
Participate in team meetings and contribute ideas for process improvement.
Adhere to IT security protocols and policies.
Maintain a professional and positive attitude while working in a high-stress environment.
Provide after-hours support as needed.

Where is this job?

This job is located at Decatur, GA 30033, USA

Job Qualifications

Bachelor's Degree In Computer Science, Information Technology, Or A Related Field.
Minimum Of 2 Years Of Experience In A It Service Desk Or Technical Support Role.
Strong Knowledge Of It Systems And Infrastructure, Including Hardware, Software, Networking, And Security.
Excellent Communication And Customer Service Skills, With The Ability To Effectively Troubleshoot And Resolve Technical Issues.
Experience With Itil Best Practices And Working Knowledge Of Service Desk Ticketing Systems.

Required Skills

Documentation
Troubleshooting
Communication
Time Management
Technical Support
Incident Management
customer service
Active listening
Ticket management
Problem-Solving
Multi-tasking
Remote Desktop

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a IT Service Desk Analyst II in Decatur, GA 30033, USA is $55,000-$65,000 per year. This can vary depending on the specific company, experience level, and other factors.

Additional Information

Emory Healthcare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedOctober 14th, 2025

Apply BeforeApril 11th, 2026

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