Complex Scheduler

Welcome to Emory Healthcare, a leading academic health system dedicated to providing exceptional care, conducting groundbreaking research, and training the next generation of healthcare professionals. We are currently seeking a highly organized and detail-oriented individual to join our team as a Complex Scheduler. In this role, you will play a crucial part in our patient care process by managing complex scheduling requests and ensuring efficient and accurate appointment bookings. As a Complex Scheduler at Emory Healthcare, you will have the opportunity to work in a fast-paced and dynamic environment while utilizing your exceptional communication and problem-solving skills. If you are passionate about making a difference in the lives of patients and have the necessary qualifications and experience, we would love to hear from you.

1. Schedule appointments for complex and high-risk patients in a timely and efficient manner.
2. Manage and prioritize multiple scheduling requests while maintaining attention to detail and accuracy.
3. Communicate with patients, healthcare providers, and other team members to ensure seamless appointment bookings.
4. Utilize electronic medical record systems to accurately input and update patient information.
5. Collaborate with other schedulers and departments to coordinate and schedule appointments for patients requiring multiple specialists or procedures.
6. Proactively identify and resolve any scheduling conflicts or issues that may arise.
7. Maintain strict confidentiality and adhere to all HIPAA regulations when handling patient information.
8. Continuously monitor and adjust schedules to optimize efficiency and patient satisfaction.
9. Provide exceptional customer service to patients, families, and healthcare providers.
10. Stay up-to-date on all departmental and organizational policies and procedures related to scheduling.
11. Assist with training and mentoring new team members.
12. Participate in process improvement initiatives to enhance the patient scheduling experience.
13. Maintain accurate and organized records of all scheduling activities.
14. Handle any other administrative tasks as assigned by the supervisor.

According to JobzMall, the average salary range for a Complex Scheduler in Atlanta, GA, USA is $57,000 - $92,000 per year. However, this can vary depending on factors such as experience, company size, and industry.

319917 Emory Healthcare, part of Emory University, is the largest health care system in the state of Georgia.