Utilization Management Correspondence Representative

Elevance Health is seeking a highly motivated and skilled Utilization Management Correspondence Representative to join our team. In this role, you will be responsible for providing exceptional customer service by responding to and resolving patient inquiries and other correspondence. We are looking for an individual who is passionate about providing quality service and who strives for excellence.Our ideal candidate is a self-starter with strong communication skills who is highly organized, detail-oriented, and able to think critically and problem-solve. To be successful in this role, you must possess a customer service-oriented attitude, excellent communication skills, the ability to multi-task, and have a sincere interest in providing the best possible service to our patients. A background in medical terminology and coding is preferred.

Responsibilities:

1. Provide exceptional customer service by responding to and resolving patient inquiries and other correspondence.
2. Possess a customer service-oriented attitude, excellent communication skills, and the ability to multi-task.
3. Demonstrate a sincere interest in providing the best possible service to patients.
4. Maintain organized records of patient correspondence.
5. Utilize medical terminology and coding to effectively respond to patient inquiries.
6. Analyze data and critical information to identify issues and develop solutions.
7. Maintain patient confidentiality in accordance with HIPAA regulations.
8. Stay up-to-date with industry trends and best practices.
9. Follow established policies and procedures.
10. Work collaboratively with other staff members.

According to JobzMall, the average salary range for a Utilization Management Correspondence Representative in Indianapolis, IN, USA is between $35,267 and $60,590 per year. This range may vary depending on the employer, years of experience, and other factors.

Elevance Health, Inc. is an American health insurance provider. The company's services include medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans through affiliated companies such as Anthem Blue Cross and Blue Shield, Empire BlueCross BlueShield in New York State, Anthem Blue Cross in California,Wellpoint, and Carelon.It is the largest for-profit managed health care company in the Blue Cross Blue Shield Association. As of 2022, the company had 46.8 million members within their affiliated companies' health plans. Prior to June 2022, Elevance Health was named Anthem, Inc.