Senior Account Service Manager
Welcome to Elevance Health! We are a vibrant and innovative company that is dedicated to improving the well-being of our clients and their employees. We are currently seeking a highly experienced Senior Account Service Manager to join our team and lead the way in providing exceptional service to our clients. As a leader in the healthcare industry, we are committed to providing the best possible solutions and support for our clients, and we are looking for a dedicated individual who shares our passion for making a difference. If you have a strong background in account management, exceptional communication skills, and a drive for excellence, we would love to hear from you!
- Manage and maintain relationships with existing clients to ensure their satisfaction and retention.
- Serve as the primary point of contact for assigned accounts and address any inquiries or concerns promptly and effectively.
- Develop and implement account management strategies to meet and exceed client expectations and goals.
- Collaborate with internal teams to identify and implement client-specific solutions and initiatives.
- Monitor and analyze client usage and trends, and proactively identify opportunities to increase product or service utilization.
- Conduct regular business reviews with clients to discuss performance, identify areas for improvement, and present new products or services.
- Train and mentor junior account service managers to ensure consistency and excellence in client communication and service delivery.
- Stay up-to-date on industry trends, competition, and market changes to provide valuable insights and recommendations to clients.
- Collaborate with sales and marketing teams to identify and pursue new business opportunities within existing accounts.
- Maintain accurate and organized client records and documentation to ensure efficient and effective account management.
Extensive Experience In Account Management: The Ideal Candidate Should Have A Minimum Of 5 Years Of Experience In Account Management, Preferably In The Healthcare Industry. They Should Have A Proven Track Record Of Successfully Managing And Growing Client Accounts.
Strong Communication And Interpersonal Skills: As A Senior Account Service Manager, The Candidate Will Be Responsible For Building And Maintaining Relationships With Clients, As Well As Collaborating With Internal Teams. Excellent Communication And Interpersonal Skills Are Essential For This Role.
Strategic Thinking And Problem-Solving Abilities: The Candidate Should Possess Strong Strategic Thinking Skills And Be Able To Identify Opportunities For Growth And Develop Strategies To Achieve Them. They Should Also Have The Ability To Analyze Data And Provide Solutions To Complex Problems.
Leadership And Team Management Skills: The Senior Account Service Manager Will Be Responsible For Leading And Managing A Team Of Account Managers. The Ideal Candidate Should Have A Demonstrated Ability To Lead And Motivate A Team To Achieve Results.
Knowledge Of Healthcare Industry: A Thorough Understanding Of The Healthcare Industry, Including Trends, Regulations, And Challenges, Is Crucial For This Role. The Candidate Should Be Able To Leverage This Knowledge To Provide Valuable Insights And Solutions For Clients.
Strategic Planning
Communication Skills
Project Management
Data Analysis
Negotiation skills
Relationship Building
Sales forecasting
Team Leadership
Problem-Solving
Client management
Time
Account Retention
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Account Service Manager in Overland Park, KS, USA is $90,000 - $130,000 per year. This can vary depending on the specific company and industry, as well as the individual's experience and qualifications. Some companies may offer bonuses or other incentives that can increase the overall compensation for this role.
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Elevance Health, Inc. is an American health insurance provider. The company's services include medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans through affiliated companies such as Anthem Blue Cross and Blue Shield, Empire BlueCross BlueShield in New York State, Anthem Blue Cross in California,Wellpoint, and Carelon.It is the largest for-profit managed health care company in the Blue Cross Blue Shield Association. As of 2022, the company had 46.8 million members within their affiliated companies' health plans. Prior to June 2022, Elevance Health was named Anthem, Inc.
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