Referral Services Assistant

Are you passionate about helping others and making a positive impact on people's lives? Elevance Health is seeking a dedicated and empathetic Referral Services Assistant to join our team. As a Referral Services Assistant, you will play a crucial role in connecting our patients with the specialized care they need. We are looking for someone who is organized, detail-oriented, and has excellent communication skills. If you are a compassionate individual who thrives in a fast-paced environment and is committed to providing exceptional service, we would love to have you on our team. Read on to see if you have what it takes to be our next Referral Services Assistant.

1. Coordinate and schedule patient appointments with the appropriate specialist or healthcare provider.
2. Communicate effectively with patients, healthcare providers, and insurance companies to ensure a smooth referral process.
3. Maintain accurate and up-to-date records of all referrals and appointments.
4. Follow up with patients to ensure they have received the necessary care and services.
5. Collaborate with other team members to ensure timely and efficient referral processes.
6. Provide exceptional customer service to patients by addressing any concerns or inquiries they may have.
7. Stay up-to-date on insurance policies and procedures related to referrals.
8. Assist in managing and organizing referral paperwork and documentation.
9. Conduct necessary research to find the best and most suitable healthcare providers for each patient's needs.
10. Ensure confidentiality and privacy of patient information at all times.
11. Continuously strive to improve referral processes and identify areas for improvement.
12. Attend training and development programs to stay updated on company policies and procedures.
13. Adhere to all company rules and regulations.
14. Maintain a positive and professional attitude when interacting with patients, colleagues, and healthcare providers.
15. Collaborate with other team members to achieve team goals and objectives.

According to JobzMall, the average salary range for a Referral Services Assistant in Chicago, IL, USA is between $35,000 and $55,000 per year. This may vary depending on factors such as experience, education, and the specific company or organization the individual is working for.

Elevance Health, Inc. is an American health insurance provider. The company's services include medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans through affiliated companies such as Anthem Blue Cross and Blue Shield, Empire BlueCross BlueShield in New York State, Anthem Blue Cross in California,Wellpoint, and Carelon.It is the largest for-profit managed health care company in the Blue Cross Blue Shield Association. As of 2022, the company had 46.8 million members within their affiliated companies' health plans. Prior to June 2022, Elevance Health was named Anthem, Inc.