Director - Customer Care

At Elevance Health, we are looking for a motivated and experienced Director - Customer Care to lead our customer support team. The ideal candidate will have the passion and knowledge to prioritize customer satisfaction and ensure that Elevance Health is exceeding customer expectations. If you have a proven track record of success in customer care, a deep understanding of customer service principles, and a commitment to delivering excellent customer experiences, we want to hear from you!The Director - Customer Care will be responsible for overseeing the customer support team and developing strategies to ensure the highest level of customer service. This role requires an experienced leader who is passionate about building teams and creating an atmosphere of collaboration and customer focus.The successful candidate will possess the following qualifications: • Bachelor’s degree in a related field• 5+ years of customer service experience in a managerial role• Demonstrated experience leading teams to success• Excellent written and verbal communication skills• Proven ability to successfully manage customer issues• Ability to think analytically and quickly respond to customer inquiries• A passion for customer service and a commitment to delivering exceptional customer experiencesIf you are looking for an opportunity to apply your customer service expertise and make a lasting impact on customer satisfaction, we want to hear from you. Apply now to join our team and help Elevance Health deliver outstanding customer experiences.

Responsibilities:

1. Oversee customer support team and develop strategies to ensure the highest level of customer service.
2. Train and mentor customer support team members to better serve customers.
3. Build an atmosphere of collaboration and customer focus.
4. Manage customer issues and quickly respond to customer inquiries.
5. Analyze customer feedback to identify trends and areas for improvement.
6. Develop and implement customer service policies and procedures.
7. Ensure all customer service standards are met.
8. Monitor customer service metrics to ensure performance goals are met.
9. Keep up to date with industry trends and best practices in customer service.
10. Maintain a positive and professional attitude with customers.

According to JobzMall, the average salary range for a Director - Customer Care in Atlanta, GA, USA is between $65,000 and $90,000 per year. Salaries can be higher or lower depending on a variety of factors such as experience, qualifications, and industry.

Elevance Health, Inc. is an American health insurance provider. The company's services include medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans through affiliated companies such as Anthem Blue Cross and Blue Shield, Empire BlueCross BlueShield in New York State, Anthem Blue Cross in California,Wellpoint, and Carelon.It is the largest for-profit managed health care company in the Blue Cross Blue Shield Association. As of 2022, the company had 46.8 million members within their affiliated companies' health plans. Prior to June 2022, Elevance Health was named Anthem, Inc.