Customer Care Representative

At Elevance Health, we are always looking for passionate and talented individuals to join our team of Customer Care Representatives. As an integral part of Elevance Health, you will be responsible for providing world-class customer service to our patients and their families. We are confident that with your strong interpersonal skills and customer service experience, you will be a valuable asset to our organization.The ideal candidate for this position should have a minimum of two years’ experience in customer service in the healthcare field. You should have excellent communication skills, be highly organized, and have the ability to prioritize tasks efficiently. A friendly and personable demeanor is essential for success in this role. We are looking for someone who can think on their feet and remain calm and professional in challenging situations.If you are looking to join a team of dedicated professionals to make a positive impact on the lives of our patients, then this could be the perfect opportunity for you!

Responsibilities:

1. Provide world-class customer service to patients and their families.
2. Utilize strong interpersonal skills to build relationships with customers.
3. Maintain a friendly and personable demeanor in all customer interactions.
4. Utilize excellent communication skills to provide support.
5. Prioritize tasks efficiently and remain organized.
6. Remain calm and professional in challenging situations.
7. Think on your feet and be able to multitask.
8. Uphold Elevance Health's standards and policies.
9. Follow up with customers to ensure satisfaction.
10. Document customer interactions and provide feedback.

According to JobzMall, the average salary range for a Customer Care Representative in Norwalk, CT, USA is $35,000 to $45,000 per year. This figure is based on the salaries of individuals who have been hired for this position in the area.

Elevance Health, Inc. is an American health insurance provider. The company's services include medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans through affiliated companies such as Anthem Blue Cross and Blue Shield, Empire BlueCross BlueShield in New York State, Anthem Blue Cross in California,Wellpoint, and Carelon.It is the largest for-profit managed health care company in the Blue Cross Blue Shield Association. As of 2022, the company had 46.8 million members within their affiliated companies' health plans. Prior to June 2022, Elevance Health was named Anthem, Inc.