Customer Care Representative

At Elevance Health, we are constantly working to provide the best customer care experience possible. We are looking for a Customer Care Representative who is passionate about helping customers and providing exceptional customer service. In this role, you will be the primary point of contact for customers, answering inquiries, resolving customer issues, and providing support.The ideal candidate will have a solid background in customer service, excellent communication and problem-solving skills, and a strong attention to detail. We are looking for someone who is willing to go the extra mile to ensure customer satisfaction. If you are an enthusiastic individual with a strong work ethic and a desire to make a real difference in the lives of our customers, we'd love to hear from you!

Responsibilities: • Provide exceptional customer service by responding to customer inquiries and resolving customer issues in a timely manner. • Maintain a professional and friendly demeanor with all customers. • Stay up to date on product information and customer service policies. • Utilize problem-solving skills to effectively resolve customer issues. • Follow up with customers to ensure their satisfaction and resolve any outstanding issues. • Monitor customer feedback and suggest improvements to the customer experience. • Maintain customer records in accordance with company policies and procedures. • Collaborate with other departments to ensure customer inquiries are handled efficiently and effectively. • Assist in the development and implementation of customer service initiatives.

According to JobzMall, the average salary range for a Customer Care Representative in Rocky Hill, CT, USA is $34,380 - $45,361 per year. The salary range is based on the current market rates for customer care representatives in the area and is subject to change depending on the job market and other factors.

Elevance Health, Inc. is an American health insurance provider. The company's services include medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans through affiliated companies such as Anthem Blue Cross and Blue Shield, Empire BlueCross BlueShield in New York State, Anthem Blue Cross in California,Wellpoint, and Carelon.It is the largest for-profit managed health care company in the Blue Cross Blue Shield Association. As of 2022, the company had 46.8 million members within their affiliated companies' health plans. Prior to June 2022, Elevance Health was named Anthem, Inc.