Customer Care Representative

At Elevance Health, we are looking for an amazing Customer Care Representative to join our team and help our clients live healthier and better lives. We are seeking a highly motivated individual with strong communication and customer service skills who is passionate about delivering an excellent customer experience. The ideal candidate will be detail-oriented, organized, and have a positive attitude. They should also have a strong understanding of customer service best practices and be able to develop relationships with clients. If you have a passion for helping others, we’d love to hear from you!Required Qualifications:• Bachelor’s degree or equivalent work experience• Previous experience in customer service• Excellent written and verbal communication skills• Proficient in Microsoft Office Suite• Ability to multi-task and prioritize tasks• Ability to work independently and in a team environment• Strong organizational and problem-solving skills• Knowledge of customer service and health care principles and practices

Responsibilities: • Respond to customer inquiries and requests in a timely manner • Provide accurate information to customers and address their concerns • Maintain current knowledge of customer service best practices and health care principles and practices • Assist in resolving customer complaints and disputes • Ensure customer satisfaction by providing helpful and courteous service • Track customer interactions and document customer service activities • Follow up with customers to ensure their issues have been resolved • Maintain customer contact records and update customer information as necessary • Work with other departments to ensure customer requests are handled efficiently • Utilize Microsoft Office Suite to create documents, reports, and presentations • Adhere to health care regulations and customer service standards

According to JobzMall, the average salary range for a Customer Care Representative in Asheville, NC, USA is $22,000 to $30,000 per year. This range can vary depending on experience and the company or organization that is hiring.

Elevance Health, Inc. is an American health insurance provider. The company's services include medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans through affiliated companies such as Anthem Blue Cross and Blue Shield, Empire BlueCross BlueShield in New York State, Anthem Blue Cross in California,Wellpoint, and Carelon.It is the largest for-profit managed health care company in the Blue Cross Blue Shield Association. As of 2022, the company had 46.8 million members within their affiliated companies' health plans. Prior to June 2022, Elevance Health was named Anthem, Inc.