Customer Care Representative

At Elevance Health, we strive to deliver world-class customer care to every person we serve. We are seeking an experienced, passionate, and dedicated Customer Care Representative to join our team and help us foster relationships with our customers and ensure they have the best experience with us. The ideal candidate will have a minimum of three years of customer service experience, a positive attitude, and excellent communication and problem-solving skills. They should be comfortable multitasking and working in a fast-paced environment, as well as be detail-oriented and organized. Our Customer Care Representative should be customer-focused, dedicated to providing excellent service, and have a genuine desire to help people. If you are excited to join our team and help us provide outstanding customer care, we want to hear from you!

Responsibilities:

1. Respond to customer inquiries in a timely and professional manner via phone, email, and other communication platforms.
2. Develop and maintain customer relationships by providing excellent customer service.
3. Identify and resolve customer issues in a timely and effective manner.
4. Follow up with customers on their inquiries and ensure customer satisfaction.
5. Manage customer complaints and resolve issues in a timely and satisfactory manner.
6. Update customer information and records in the system.
7. Monitor customer feedback and provide feedback to management.
8. Prepare and regularly update reports on customer service activities.
9. Follow up on customer orders and track order progress.
10. Maintain a high level of knowledge about products and services to ensure accurate and helpful customer service delivery.

According to JobzMall, the average salary range for a Customer Care Representative in Arlington County, Arlington, VA, USA is between $28,000 and $43,000 per year. This salary range is based on the current salary data for this position and is subject to change.

Elevance Health, Inc. is an American health insurance provider. The company's services include medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans through affiliated companies such as Anthem Blue Cross and Blue Shield, Empire BlueCross BlueShield in New York State, Anthem Blue Cross in California,Wellpoint, and Carelon.It is the largest for-profit managed health care company in the Blue Cross Blue Shield Association. As of 2022, the company had 46.8 million members within their affiliated companies' health plans. Prior to June 2022, Elevance Health was named Anthem, Inc.