Customer Care Representative

Are you an experienced and enthusiastic Customer Care Representative looking to join a fast-growing healthcare organization? Elevance Health is looking for a talented individual to help us provide superior customer service and support to our customers.As our Customer Care Representative, you will be responsible for delivering exceptional customer service, responding to customer inquiries, and resolving customer complaints. You will need excellent communication, organizational, and problem-solving skills to ensure our customers’ needs are met and that their expectations are exceeded.To qualify for this role, you will need a minimum of 2 years of customer service experience, preferably in a healthcare setting. You should also possess a strong customer focus with the ability to build relationships and manage customer expectations. You should have excellent written and verbal communication skills, the ability to multitask, and a proven track record of providing exceptional customer service.If you have the skills and experience we are looking for, we invite you to join our team and help make a positive difference in the lives of our customers.

Responsibilities:

1. Provide superior customer service and support to customers.
2. Respond to customer inquiries and resolve customer complaints.
3. Demonstrate excellent communication, organizational, and problem-solving skills.
4. Build relationships and manage customer expectations.
5. Possess excellent written and verbal communication skills.
6. Multitask effectively.
7. Provide exceptional customer service.
8. Maintain a positive attitude and approach in all customer interactions.
9. Ensure customer satisfaction.
10. Handle customer inquiries in a timely and efficient manner.

According to JobzMall, the average salary range for a Customer Care Representative in Downey, CA, USA is $31,169 - $38,211. This range can vary depending on the specific company and the experience of the customer care representative.

Elevance Health, Inc. is an American health insurance provider. The company's services include medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans through affiliated companies such as Anthem Blue Cross and Blue Shield, Empire BlueCross BlueShield in New York State, Anthem Blue Cross in California,Wellpoint, and Carelon.It is the largest for-profit managed health care company in the Blue Cross Blue Shield Association. As of 2022, the company had 46.8 million members within their affiliated companies' health plans. Prior to June 2022, Elevance Health was named Anthem, Inc.