Account Service Manager Sr

Are you a natural leader with a passion for delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you! Elevance Health is seeking a Senior Account Service Manager to join our team. This role is perfect for someone who is driven, results-oriented, and has a strong background in account management. As a Senior Account Service Manager, you will have the opportunity to use your expertise to build strong relationships with our clients and ensure their satisfaction with our services. If you have a proven track record of success in account management and are looking for a challenging and rewarding role, we want to hear from you!

1. Develop and maintain strong relationships with clients to ensure their satisfaction with our services.
2. Serve as the primary point of contact for assigned accounts, addressing any inquiries or concerns in a timely and professional manner.
3. Act as a leader within the account service team, providing guidance and support to junior account managers.
4. Collaborate with cross-functional teams to develop and implement strategies to improve customer satisfaction and retention.
5. Monitor and analyze client performance metrics to identify areas of improvement and develop action plans to address them.
6. Proactively identify and resolve any issues or challenges that may arise with clients.
7. Conduct regular meetings and presentations with clients to review account status and discuss future plans.
8. Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling to existing clients.
9. Stay up-to-date with industry developments and trends to provide strategic insights and recommendations to clients.
10. Ensure all client documentation and records are accurate and updated in a timely manner.
11. Uphold company values and standards of exceptional customer service in all interactions with clients.

According to JobzMall, the average salary range for a Account Service Manager Sr in Hanover, MD 21076, USA is $80,000-$100,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific company and industry. Some Account Service Managers may also receive additional bonuses and benefits.

Elevance Health, Inc. is an American health insurance provider. The company's services include medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans through affiliated companies such as Anthem Blue Cross and Blue Shield, Empire BlueCross BlueShield in New York State, Anthem Blue Cross in California,Wellpoint, and Carelon.It is the largest for-profit managed health care company in the Blue Cross Blue Shield Association. As of 2022, the company had 46.8 million members within their affiliated companies' health plans. Prior to June 2022, Elevance Health was named Anthem, Inc.