Account Service Manager

At Elevance Health, we believe that healthcare should be accessible, affordable, and personalized for everyone. As an Account Service Manager, you will play a crucial role in helping us achieve this mission. We are looking for a driven and experienced individual who is passionate about improving the healthcare industry and delivering exceptional customer service. If you are a self-starter with strong communication skills and a proven track record of managing client relationships, we want to hear from you. Join our team and make a meaningful impact on the lives of our members.

1. Manage and maintain relationships with assigned accounts, ensuring a high level of customer satisfaction.
2. Act as the main point of contact for clients, addressing any inquiries or concerns in a timely and professional manner.
3. Collaborate with cross-functional teams to develop and execute strategic plans for each account, including identifying growth opportunities and addressing any issues that may arise.
4. Analyze account data and metrics to track performance and identify areas for improvement.
5. Proactively communicate updates and changes to clients, including product updates and pricing changes.
6. Work closely with the sales team to identify and pursue new business opportunities within assigned accounts.
7. Develop and maintain a deep understanding of the healthcare industry, including current trends and regulations.
8. Serve as an advocate for clients within the organization, ensuring their needs and concerns are addressed.
9. Monitor and report on key performance indicators (KPIs) to measure the success of account management strategies.
10. Continuously seek ways to improve processes and procedures to enhance the overall customer experience.
11. Stay up-to-date on industry developments and best practices, and share knowledge with the team.
12. Represent Elevance Health at industry events and conferences to promote our services and build relationships with potential clients.

According to JobzMall, the average salary range for a Account Service Manager in Indianapolis, IN, USA is $55,000 - $85,000 per year, with a median salary of $68,000. However, salaries may vary depending on the specific industry, company size, and individual qualifications and experience.

Elevance Health, Inc. is an American health insurance provider. The company's services include medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans through affiliated companies such as Anthem Blue Cross and Blue Shield, Empire BlueCross BlueShield in New York State, Anthem Blue Cross in California,Wellpoint, and Carelon.It is the largest for-profit managed health care company in the Blue Cross Blue Shield Association. As of 2022, the company had 46.8 million members within their affiliated companies' health plans. Prior to June 2022, Elevance Health was named Anthem, Inc.