Engineer I, Technical Product Support

Naperville, IL, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Welcome to Edwards Lifesciences, a global leader in medical technology dedicated to improving patient lives through innovative products and technologies. As an Engineer I in our Technical Product Support team, you will play a critical role in ensuring the reliable and effective performance of our life-saving medical devices. We are seeking a highly motivated and technically skilled individual with a passion for problem-solving and a desire to make a meaningful impact in the healthcare industry. With the opportunity to work on a diverse range of projects and collaborate with cross-functional teams, this is an exciting opportunity for a driven engineer looking to take their career to the next level.

Provide technical product support for our life-saving medical devices.
Troubleshoot and analyze complex technical issues related to medical devices.
Collaborate with cross-functional teams to identify and resolve product performance issues.
Develop and implement solutions to improve the reliability and effectiveness of our medical devices.
Conduct product testing and validation to ensure compliance with industry standards and regulations.
Stay up-to-date with advancements in medical technology and incorporate new technologies into product design and development.
Document and communicate technical information effectively to internal teams and external stakeholders.
Participate in product development projects and provide technical expertise to ensure successful product launch.
Maintain accurate and organized documentation of product support activities.
Continuously strive to improve processes and procedures to enhance product performance and customer satisfaction.
Adhere to company policies and procedures, as well as industry regulations and standards.
Demonstrate a strong commitment to quality and safety in all aspects of work.

Where is this job?

This job is located at Naperville, IL, USA

Job Qualifications

Bachelor's Degree In Engineering Or A Related Field.
Minimum Of 2 Years Of Experience In A Technical Product Support Role.
Strong Understanding Of Medical Device Regulations And Quality Standards (E.g. Fda, Iso).
Excellent Problem-Solving And Analytical Skills.
Ability To Communicate Complex Technical Information Effectively To Both Technical And Non-Technical Stakeholders.

Required Skills

Quality Assurance
Process Improvement
Communication Skills
Project Management
Data Analysis
Product knowledge
CAD
customer service
Root Cause Analysis
Teamwork
Problem-Solving
Technical Troubleshooting

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making

Compensation

According to JobzMall, the average salary range for a Engineer I, Technical Product Support in Naperville, IL, USA is $62,000-$84,000 per year. However, this salary range may vary depending on factors such as the company, years of experience, and specific job responsibilities.

Additional Information

Edwards Lifesciences is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJanuary 31st, 2025

Apply BeforeApril 11th, 2026

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