Principal Manager – Customer & Operational Services

Are you a forward-thinking, results-driven leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment and have a proven track record of driving operational excellence? If so, we have an exciting opportunity for you to join our team as a Principal Manager of Customer & Operational Services at Edison International.As a Principal Manager, you will play a critical role in developing and executing customer service strategies that enhance our customers' satisfaction and loyalty. You will lead a team of dedicated professionals and collaborate with cross-functional teams to ensure the delivery of high-quality customer service and operational efficiency. This role requires strong leadership skills, a deep understanding of customer service best practices, and a commitment to continuous improvement.To be successful in this role, you must have a bachelor's degree in business administration or a related field, along with 8+ years of experience in customer service management, preferably in the energy or utilities industry. You must also possess excellent communication, problem-solving, and analytical skills, with a customer-centric mindset. If you are ready to take on a challenging and rewarding role, we encourage you to apply for this position today.

• Develop and implement customer service strategies that align with the company's overall goals and objectives
• Lead a team of customer service professionals and provide guidance, coaching, and support to ensure high-quality service delivery
• Collaborate with cross-functional teams, including operations, marketing, and IT, to implement process improvements and enhance the customer experience
• Monitor and analyze customer service metrics and KPIs to identify areas for improvement and develop action plans to address them
• Stay updated on industry trends and best practices to continuously improve customer service processes and procedures
• Build and maintain strong relationships with key stakeholders, including customers, partners, and internal teams
• Manage and allocate resources effectively to meet customer service goals and objectives
• Oversee the development and implementation of training programs for customer service representatives to ensure consistent and high-quality service delivery
• Handle escalated customer complaints and issues, ensuring prompt and effective resolution
• Conduct regular performance evaluations and provide feedback to team members to promote professional growth and development
• Represent the company at industry events and conferences to stay informed on industry developments and foster relationships with industry peers.

According to JobzMall, the average salary range for a Principal Manager – Customer & Operational Services in Rosemead, CA, USA is $104,000 to $193,000 per year. This salary range can vary depending on factors such as the size and industry of the company, the candidate's level of experience and education, and the specific responsibilities and duties of the role.

Edison International is a public utility holding company based in Rosemead, California. Its subsidiaries include Southern California Edison, and unregulated non-utility business assets Edison Energy.