User Tech Support Specialist

Provide first-level contact and problem resolution for all users with hardware, software and applications problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. Provide accurate and timely logging of problems and resolution for problems in the Enterprise Service Management software tool. Administer user accounts via Active Directory, group membership and rights assignment based on established procedures. Escalate problems as appropriate following Service Desk procedures.Maintain communications with customers throughout the problem resolution process. Deploy personal computer (PC) hardware and software including imaging of Microsoft Operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections.

According to JobzMall, the average salary range for a User Tech Support Specialist in 13500 Heritage Pkwy, Fort Worth, TX 76177, USA is between $34,000 and $47,000. This range may vary depending on the experience and qualifications of the individual.

DynCorp formally DynCorp International, was an American private military contractor. Started as an aviation company, the company also provided flight operations support, training and mentoring, international development, intelligence training and support, contingency operations, security, and operations and maintenance of land vehicles. Amentum, a leading contractor to U.S. federal and allied governments, announced in 2020 that it has closed the acquisition of DynCorp International, a provider of sophisticated aviation, logistics, training, intelligence and operational solutions in over 30 countries worldwide.