Service Run Leader
Are you a driven and dynamic individual looking to take on a leadership role in the fast-paced world of technology? Look no further! DXC Technology is seeking a Service Run Leader to join our team of talented professionals. In this role, you will have the opportunity to manage and lead a team responsible for delivering high-quality services to our clients. We are seeking someone with strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service. If you thrive in a challenging and collaborative environment, and have a desire to continuously learn and grow, then we want to hear from you!
- Lead and manage a team responsible for delivering high-quality services to clients.
- Develop and maintain strong relationships with clients to ensure their needs are met.
- Monitor and track team performance to ensure service level agreements are met.
- Continuously improve service delivery processes and procedures.
- Provide technical expertise and support to team members as needed.
- Collaborate with other departments to ensure timely and effective service delivery.
- Communicate effectively with clients and team members to provide updates, address concerns, and resolve issues.
- Stay up-to-date on industry trends and advancements in technology to ensure the team is utilizing the most current and effective methods.
- Mentor and develop team members to enhance their skills and encourage growth.
- Foster a positive and collaborative work environment to promote team success.
- Prioritize and manage multiple tasks and projects to meet deadlines.
- Conduct regular performance evaluations and provide feedback to team members.
- Ensure compliance with company policies and procedures.
- Continuously strive for exceptional customer service and satisfaction.
- Act as a role model for the team by demonstrating professionalism, dedication, and a strong work ethic.
Experience In Service Management: The Ideal Candidate Should Have A Minimum Of 3-5 Years Of Experience In Service Management, Including Managing And Leading Teams In A Dynamic And Fast-Paced Environment.
Knowledge Of Itil Framework: The Candidate Should Have A Strong Understanding Of Itil (Information Technology Infrastructure Library) Principles And Best Practices, As Well As Experience Implementing And Maintaining Itil Processes.
Excellent Communication Skills: As A Service Run Leader, Effective Communication Is Essential. The Candidate Should Possess Strong Verbal And Written Communication Skills To Effectively Collaborate With Team Members, Stakeholders, And Clients.
Problem-Solving Abilities: The Candidate Should Have A Proven Track Record Of Successfully Identifying And Resolving Complex Technical Issues, As Well As The Ability To Think Critically And Make Sound Decisions Under Pressure.
Leadership And Team Management: As A Leader, The Candidate Should Have Experience In Managing And Mentoring Teams, Providing Guidance And Support, And Driving Them Towards Achieving Common Goals. Strong Leadership Skills, Including The Ability To Motivate And Inspire Team Members, Are Crucial For This Role.
Risk Management
Quality Assurance
Process Improvement
Project Management
Communication
Time Management
Leadership
customer service
Teamwork
Problem-Solving
Resource allocation
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Run Leader in Taguig, Metro Manila, Philippines is between ₱13,000 to ₱25,000 per month. However, this can vary depending on the company, location, and level of experience of the individual. Some companies may offer higher salaries and additional benefits to attract and retain top talent in this role.
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DXC Technology Co. is an independent, end-to- end IT services company. It services include Analytics, Application, Business Process, Cloud, Consulting, Enterprise and Cloud Applications, Security, Workplace and Mobility, and Industries.
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