Proactive Support Analyst

Are you passionate about delivering proactive and efficient technical support to clients? Do you have a strong customer service mindset and a knack for problem-solving? If so, we have an exciting opportunity for you to join our team as a Proactive Support Analyst at DXC Technology.As a Proactive Support Analyst, you will be responsible for utilizing your technical expertise and communication skills to provide timely and effective support to our clients. You will play a crucial role in ensuring a positive experience for our clients by proactively identifying and resolving potential technical issues before they impact their business operations.To excel in this role, you must have a strong understanding of IT systems and applications, excellent troubleshooting skills, and the ability to think on your feet. Additionally, you should possess exceptional communication and interpersonal skills to effectively collaborate with clients and other team members.If you are looking for a dynamic and challenging role in the IT industry, we encourage you to apply for this position and be a part of our innovative and driven team at DXC Technology.

1. Utilize technical expertise to provide proactive and efficient technical support to clients.
2. Identify potential technical issues and proactively address them before they impact client's business operations.
3. Communicate effectively with clients and team members to troubleshoot and resolve technical issues.
4. Maintain a strong customer service mindset and ensure a positive experience for clients.
5. Stay updated on the latest IT systems and applications to provide accurate and timely support.
6. Collaborate with other team members to effectively resolve complex technical issues.
7. Follow established procedures and protocols for providing technical support to clients.
8. Document all support activities and maintain accurate records for future reference.
9. Continuously improve support processes and procedures to enhance the overall client experience.
10. Provide timely updates and status reports to clients and team members.
11. Maintain a high level of professionalism and confidentiality while handling client information.
12. Remain available for after-hours support as needed.
13. Participate in training and development programs to enhance technical skills and knowledge.
14. Act as a point of contact for clients and provide guidance on technical issues.
15. Assist with the onboarding of new clients and provide training on technical systems and applications.

According to JobzMall, the average salary range for a Proactive Support Analyst is $50,000 to $70,000 per year. However, this can vary depending on the specific industry, location, and level of experience. Some companies may also offer additional benefits such as bonuses and stock options.

DXC Technology Co. is an independent, end-to- end IT services company. It services include Analytics, Application, Business Process, Cloud, Consulting, Enterprise and Cloud Applications, Security, Workplace and Mobility, and Industries.