On-site Desktop Support Engineer
Welcome to DXC Technology, a leading global IT services company that provides innovative solutions to our clients. We are looking for a highly skilled and motivated On-site Desktop Support Engineer to join our dynamic team. As an On-site Desktop Support Engineer, you will play a crucial role in ensuring the smooth operation of our clients' desktop systems. We are seeking candidates who possess a strong technical background, excellent communication skills, and a passion for providing exceptional customer service. If you are a problem-solver with a keen eye for detail and a drive to continuously improve processes, we encourage you to apply for this exciting opportunity.
- Provide on-site technical support for clients' desktop systems, including troubleshooting hardware and software issues.
- Maintain and update desktop systems with necessary software and security patches.
- Diagnose and resolve complex technical problems quickly and efficiently.
- Collaborate with team members and clients to design and implement effective IT solutions.
- Communicate with clients in a professional and courteous manner, providing regular updates on issue resolution.
- Follow established protocols and procedures for incident management and escalation.
- Proactively identify potential issues and provide recommendations for improvement.
- Keep up-to-date with industry trends and advancements in desktop technology.
- Train and educate clients on how to effectively use their desktop systems.
- Document all support activities and maintain accurate records.
- Adhere to company policies and procedures, including security and confidentiality guidelines.
- Participate in team meetings and contribute ideas for process improvement.
- Maintain a positive and customer-focused attitude at all times.
- Provide exceptional customer service by going above and beyond to meet clients' needs.
- Continuously strive to improve and enhance the overall desktop support experience for clients.
Technical Skills: An On-Site Desktop Support Engineer At Dxc Technology Should Have An In-Depth Understanding Of Computer Hardware, Software, And Networking Systems. They Should Also Be Familiar With Troubleshooting Techniques And Have The Ability To Quickly Identify And Resolve Technical Issues.
Customer Service Skills: As The Primary Point Of Contact For Clients, A Desktop Support Engineer Should Have Excellent Customer Service Skills. This Includes The Ability To Communicate Effectively, Remain Calm Under Pressure, And Provide Timely And Professional Support.
Experience With Various Operating Systems: Dxc Technology Works With A Diverse Range Of Clients, Each With Their Own Unique Technology Infrastructure. A Successful Desktop Support Engineer Should Have Experience Working With Various Operating Systems, Including Windows, Mac, And Linux.
Time Management And Multitasking Abilities: On-Site Support Engineers Are Often Responsible For Managing Multiple Tasks And Requests Simultaneously. The Ability To Prioritize Tasks And Manage Time Effectively Is Crucial For Success In This Role.
Teamwork And Collaboration: While Many Technical Issues Can Be Resolved Independently, A Desktop Support Engineer Should Also Be Able To Work Well In A Team Environment. This Includes Collaborating With Other It Professionals And Providing Support And Guidance To Colleagues When Needed.
Time Management
customer service
Documentation skills
System configuration
Problem-Solving
Software Installation
Data Backup
Technical Troubleshooting
Remote Support
Virus Removal
Hardware Repair
Network Connectivity
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a On-site Desktop Support Engineer is between $45,000 and $85,000 per year. However, this can vary depending on factors such as location, experience, and specific job duties. Some senior level positions may earn higher salaries, while entry-level positions may earn lower salaries. Additionally, benefits and bonuses may also impact the overall salary for this role.
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DXC Technology Co. is an independent, end-to- end IT services company. It services include Analytics, Application, Business Process, Cloud, Consulting, Enterprise and Cloud Applications, Security, Workplace and Mobility, and Industries.
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