FINRA Certified Associate Customer Support
Welcome to DXC Technology, where cutting-edge technology and exceptional customer service go hand in hand. We are currently seeking a highly motivated and customer-focused FINRA Certified Associate to join our dynamic team of professionals. As a key member of our customer support department, you will play a crucial role in ensuring our clients receive top-notch support and assistance with their financial services needs. If you are passionate about delivering exceptional customer service and have a strong understanding of FINRA regulations, we encourage you to apply for this exciting opportunity. Join us at DXC Technology and be a part of a company that values innovation, collaboration, and exceeding customer expectations.
- Provide exceptional customer service to clients utilizing FINRA regulations and guidelines.
- Serve as a key member of the customer support team, working closely with colleagues to ensure timely and effective resolution of client issues.
- Maintain a deep understanding of FINRA regulations and stay updated on any changes or updates in order to provide accurate and compliant support.
- Act as a subject matter expert and resource for colleagues and clients regarding FINRA regulations and standards.
- Assist clients with their financial services needs, including but not limited to account inquiries, transactions, and compliance requirements.
- Handle client inquiries and complaints in a professional and timely manner, escalating issues as necessary.
- Proactively identify areas for improvement in customer service and make recommendations for process enhancements.
- Maintain accurate and detailed records of all client interactions and transactions in accordance with company policies and FINRA regulations.
- Collaborate with other departments, such as compliance and technology, to ensure a seamless and efficient customer experience.
- Continuously strive to exceed customer expectations and promote a positive image of DXC Technology through exceptional service.
Knowledge Of Finra Regulations And Guidelines: A Finra Certified Associate Customer Support Must Possess A Thorough Understanding Of Finra Rules And Regulations, As Well As The Ability To Interpret And Apply Them In A Customer Support Setting.
Excellent Communication Skills: Strong Communication Skills, Both Written And Verbal, Are Essential For A Finra Certified Associate Customer Support. The Ability To Effectively Communicate With Customers, Colleagues, And Other Stakeholders Is Crucial In This Role.
Customer Service Experience: Previous Experience In A Customer Service Role Is Often Required For A Finra Certified Associate Customer Support Position. This Includes A Proven Track Record Of Providing High-Quality Customer Support And Resolving Complex Issues In A Timely And Efficient Manner.
Attention To Detail: As A Finra Certified Associate Customer Support, Attention To Detail Is Crucial In Order To Ensure Compliance With Finra Regulations And Accurately Record And Document Customer Interactions. A High Level Of Accuracy And Precision Is Expected In This Role.
Problem-Solving Skills: Dealing With Complex Customer Inquiries And Issues Requires Strong Problem-Solving Skills. A Finra Certified Associate Customer Support Must Be Able To Analyze Situations, Identify Potential Solutions, And Implement Effective Resolutions To Ensure Customer Satisfaction.
Data Analysis
Communication
Time Management
Multitasking
Attention to detail
Problem Solving
Conflict Resolution
customer service
Relationship Building
Sales Support
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a FINRA Certified Associate Customer Support is between $40,000 to $60,000 per year. However, this can vary based on factors such as location, experience, and employer.
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DXC Technology Co. is an independent, end-to- end IT services company. It services include Analytics, Application, Business Process, Cloud, Consulting, Enterprise and Cloud Applications, Security, Workplace and Mobility, and Industries.
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