Client Success Manager

Welcome to DXC Technology! We are a leading global IT services company that provides innovative technology solutions to our clients. We are currently seeking a highly motivated and dynamic Client Success Manager to join our team. As a Client Success Manager, you will play a critical role in building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our services. We are looking for someone who is passionate about delivering exceptional customer service and has a strong understanding of IT services. If you thrive in a fast-paced and challenging environment and have excellent communication and problem-solving skills, then we want to hear from you! Keep reading to learn more about the qualifications and responsibilities for this exciting opportunity.

1. Build and maintain strong relationships with clients to ensure their success and satisfaction with our services.
2. Serve as the main point of contact for clients and act as their advocate within the company.
3. Understand clients' business needs and goals to provide tailored solutions and recommendations.
4. Communicate effectively with clients to address concerns, answer questions, and provide updates on projects and services.
5. Collaborate with cross-functional teams to ensure timely and quality delivery of projects and services.
6. Proactively identify and resolve any issues or challenges that may arise with clients.
7. Monitor and track client satisfaction and identify areas for improvement.
8. Develop and maintain a deep understanding of our company's products and services to effectively communicate their value to clients.
9. Stay up-to-date with industry trends and best practices to provide innovative and effective solutions to clients.
10. Prepare and deliver presentations and reports to clients on a regular basis.
11. Assist with contract negotiations and renewals.
12. Travel to client sites as needed to build and maintain relationships and ensure successful project delivery.
13. Meet or exceed assigned sales and revenue targets.
14. Continuously seek opportunities to upsell and cross-sell services to existing clients.
15. Keep accurate records of client interactions and transactions in CRM software.
16. Mentor and train junior team members on best practices for client engagement and management.
17. Represent the company at industry events and conferences.
18. Adhere to company policies and procedures and maintain confidentiality of client information.
19. Collaborate with other Client Success Managers and teams to share best practices and drive overall client success.
20. Continuously seek feedback from clients to improve our services and maintain high levels of satisfaction.

According to JobzMall, the average salary range for a Client Success Manager in Taguig, Metro Manila, Philippines is between PHP 50,000 to PHP 70,000 per month. This may vary depending on the company, years of experience, and specific job responsibilities. Some companies may also offer additional benefits such as bonuses, incentives, and health insurance.

DXC Technology Co. is an independent, end-to- end IT services company. It services include Analytics, Application, Business Process, Cloud, Consulting, Enterprise and Cloud Applications, Security, Workplace and Mobility, and Industries.