Dunkin'

Customer Relations Coordinator

Dunkin'

130 Royall St, Canton, MA 02021, USA
Full-TimeDepends on ExperienceEntry LevelBachelors
Job Description

Improve customer satisfaction by actively listening and acknowledging customer concerns/experiences and respond accordingly. Provide accurate and honest responses by participating in daily departmental communications, maintaining awareness of existing products as well as new product and promotional initiatives. Ability to multitask using multiple databases to accurately respond to inquiries. Ability to quickly recognize escalating trends and problem solve potential root causes. Ensure data/report integrity by continuously understanding use of tools and the business needs for information Identify, communicate and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution

Where is this job?
This job is located at 130 Royall St, Canton, MA 02021, USA
Job Qualifications
  • Experience effectively collaborating with people to resolve issues

  • Ability to accommodate flexible schedule to cover extended hours of operation

Required Skills
  • Troubleshooting

  • Time Management

  • Customer Service skills

  • Record keeping

Soft Skills
  • Adaptable

  • Multitasking

  • Problem Solving

  • Verbal communication

  • written communication

  • Organizational skills

Compensation

According to JobzMall, the average salary range for a Customer Relations Coordinator in 130 Royall St, Canton, MA 02021, USA is between $36,287 and $71,965. This salary range varies depending on the experience and qualifications of the individual. The salary range is typically higher for those with more experience and qualifications.

Additional Information
Dunkin' is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 28th, 2020
Apply BeforeMay 22nd, 2025
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About Dunkin'

Dunkin', also known as Dunkin' Donuts, is an American multinational coffee/donut company and quick service restaurant. It was founded by William Rosenberg in Quincy, Massachusetts in 1950.

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