Visitor Services Representative - Part Time

Do you have a passion for providing exceptional customer service? Are you looking for a part-time role that allows you to interact with a diverse group of visitors and showcase the beauty and history of Duke University? Then we have the perfect opportunity for you! As a Visitor Services Representative at Duke University, you will be the face of our institution, welcoming guests and providing them with an unforgettable experience. Your friendly demeanor, attention to detail, and ability to handle multiple tasks will be essential in this role. Join our dynamic team and be a part of sharing the Duke experience with visitors from all over the world.

1. Greet and welcome visitors to Duke University with a friendly and professional demeanor.
2. Provide exceptional customer service by addressing visitors' inquiries, concerns, and needs in a timely and courteous manner.
3. Serve as a knowledgeable resource for visitors by providing accurate information about Duke University, its history, and its current offerings.
4. Conduct campus tours and provide information about campus events, attractions, and amenities.
5. Maintain a clean and inviting visitor center, ensuring all brochures, maps, and information are readily available.
6. Manage multiple tasks, such as answering phone calls, responding to emails, and assisting with event registrations, while maintaining a positive and helpful attitude.
7. Demonstrate a strong understanding of Duke University's mission, values, and policies.
8. Collaborate with other departments to ensure a seamless and enjoyable experience for visitors.
9. Continuously seek ways to improve the visitor experience and provide feedback to management.
10. Uphold the highest standards of professionalism, confidentiality, and integrity in all interactions with visitors and colleagues.
11. Attend training sessions and stay updated on Duke University's latest developments, policies, and procedures.
12. Adhere to all safety protocols and emergency procedures to ensure the well-being of visitors and staff.
13. Represent Duke University with a positive and enthusiastic attitude at all times.
14. Maintain accurate records of visitor interactions, feedback, and statistics.
15. Proactively identify and resolve any issues or conflicts that may arise with visitors.
16. Collaborate with team members to ensure smooth operations and efficient use of resources.
17. Adhere to all Duke University policies and regulations, including those related to diversity and inclusion.
18. Maintain a professional appearance and behavior at all times while representing Duke University.
19. Attend staff meetings and provide input and suggestions for improving visitor services.
20. Continuously strive to enhance the reputation of Duke University through exceptional visitor service.

According to JobzMall, the average salary range for a Visitor Services Representative - Part Time in Durham, NC 27710, USA is $12.50-$15.50 per hour. This may vary depending on the specific job duties, experience level, and employer.

Duke University is a private research university in Durham, North Carolina. Founded by Methodists and Quakers in the present-day town of Trinity in 1838, the school moved to Durham in 1892. In 1924, tobacco and electric power industrialist James Buchanan Duke established The Duke Endowment and the institution changed its name to honor his deceased father, Washington Duke. Duke's campus spans over 8,600 acres (3,500 hectares) on three contiguous sub-campuses in Durham as well as a marine lab in Beaufort. The West Campus—designed largely by architect Julian Abele—incorporates Gothic architecture with the 210-foot (64-meter) Duke Chapel at the campus' center and highest point of elevation, is adjacent to the Medical Center. East Campus, 1.5 miles (2.4 kilometers) away, home to all first-years, contains Georgian-style architecture. The university administers two concurrent schools in Asia, Duke-NUS Medical School in Singapore (established in 2005) and Duke Kunshan University in Kunshan, China (established in 2013).