Patient Service Associate - Signature Care of South Durham

Are you passionate about providing exceptional customer service? Do you have a strong attention to detail and excellent communication skills? If so, we have an exciting opportunity for you to join our team as a Patient Service Associate at Signature Care of South Durham, located at Duke University. In this role, you will play a crucial role in ensuring our patients receive the highest level of care and support. We are looking for individuals who are dedicated, empathetic, and committed to making a positive impact on the lives of our patients. If this sounds like you, read on for more details about this position.

1. Provide exceptional customer service to all patients and their families, ensuring a positive and welcoming experience at Signature Care of South Durham.
2. Display a strong attention to detail while managing patient records, scheduling appointments, and maintaining accurate information in our database.
3. Effectively communicate with patients, their families, and medical staff to ensure all needs are met and questions are answered promptly and professionally.
4. Act as a liaison between patients and medical staff, assisting with any inquiries or concerns and maintaining a high level of confidentiality.
5. Utilize problem-solving skills to address any issues or conflicts that may arise with patients or their families, ensuring a swift resolution.
6. Display empathy and understanding towards all patients, recognizing their unique needs and providing individualized care and support.
7. Collaborate with the medical team to ensure a smooth patient flow and assist with any administrative duties as needed.
8. Maintain a positive and professional demeanor at all times, representing Signature Care of South Durham in a positive light.
9. Continuously strive to improve the patient experience by seeking feedback and implementing suggestions for enhancement.
10. Stay informed on current healthcare regulations and policies, ensuring compliance in all aspects of patient care and interactions.
11. Demonstrate a strong commitment to patient satisfaction and overall quality of care, consistently going above and beyond to meet and exceed expectations.
12. Uphold the values and mission of Signature Care of South Durham, promoting a culture of compassion, excellence, and integrity.

According to JobzMall, the average salary range for a Patient Service Associate - Signature Care of South Durham in Durham, NC, USA is $28,000 - $40,000 per year. This can vary depending on factors such as experience, qualifications, and the specific responsibilities of the role.

Duke University is a private research university in Durham, North Carolina. Founded by Methodists and Quakers in the present-day town of Trinity in 1838, the school moved to Durham in 1892. In 1924, tobacco and electric power industrialist James Buchanan Duke established The Duke Endowment and the institution changed its name to honor his deceased father, Washington Duke. Duke's campus spans over 8,600 acres (3,500 hectares) on three contiguous sub-campuses in Durham as well as a marine lab in Beaufort. The West Campus—designed largely by architect Julian Abele—incorporates Gothic architecture with the 210-foot (64-meter) Duke Chapel at the campus' center and highest point of elevation, is adjacent to the Medical Center. East Campus, 1.5 miles (2.4 kilometers) away, home to all first-years, contains Georgian-style architecture. The university administers two concurrent schools in Asia, Duke-NUS Medical School in Singapore (established in 2005) and Duke Kunshan University in Kunshan, China (established in 2013).