Patient Account Associate - Signature Care at the Center for Living

Welcome to Duke University's Center for Living, a world-renowned healthcare facility dedicated to providing exceptional patient care and support. We are currently seeking a highly motivated and compassionate Patient Account Associate to join our Signature Care team. As a Patient Account Associate, you will play a crucial role in ensuring the financial well-being of our patients and their families. If you have a passion for helping others and possess the necessary qualifications, we invite you to apply and become a valued member of our team.

1. Greet and welcome patients and their families to Duke University's Center for Living in a warm and professional manner.
2. Provide exceptional customer service to patients by answering questions, resolving concerns, and addressing any issues related to their accounts.
3. Verify insurance coverage and benefits for patients and accurately process insurance claims.
4. Review and analyze patient financial records to ensure accuracy and completeness.
5. Communicate with patients and their families regarding payment options and financial responsibility.
6. Collaborate with healthcare providers, insurance companies, and other parties to resolve billing and payment discrepancies.
7. Maintain electronic and paper records of patient accounts and update information as needed.
8. Educate patients on financial assistance programs and assist with application processes.
9. Follow up on delinquent accounts and work towards resolving outstanding balances.
10. Adhere to all HIPAA regulations and maintain strict confidentiality of patient information.
11. Stay updated on industry changes and regulations related to patient accounts and billing.
12. Participate in team meetings and contribute ideas for improving patient satisfaction and financial processes.
13. Maintain a positive and professional attitude while representing Duke University's Center for Living.
14. Provide support and assistance to other departments as needed.
15. Continuously strive to meet and exceed performance metrics and goals set by the organization.

According to JobzMall, the average salary range for a Patient Account Associate - Signature Care at the Center for Living in Durham, NC 27713, USA is between $32,000 and $45,000 per year. This may vary based on factors such as experience, education, and location.

Duke University is a private research university in Durham, North Carolina. Founded by Methodists and Quakers in the present-day town of Trinity in 1838, the school moved to Durham in 1892. In 1924, tobacco and electric power industrialist James Buchanan Duke established The Duke Endowment and the institution changed its name to honor his deceased father, Washington Duke. Duke's campus spans over 8,600 acres (3,500 hectares) on three contiguous sub-campuses in Durham as well as a marine lab in Beaufort. The West Campus—designed largely by architect Julian Abele—incorporates Gothic architecture with the 210-foot (64-meter) Duke Chapel at the campus' center and highest point of elevation, is adjacent to the Medical Center. East Campus, 1.5 miles (2.4 kilometers) away, home to all first-years, contains Georgian-style architecture. The university administers two concurrent schools in Asia, Duke-NUS Medical School in Singapore (established in 2005) and Duke Kunshan University in Kunshan, China (established in 2013).