Duke University

CUSTOMER SERVICE - DUKE TEMPORARY SERVICE

Duke University

Durham, NC, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a people-oriented individual with excellent communication skills? Do you thrive in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you at Duke University's TEMPORARY SERVICE department! We are looking for a dedicated and enthusiastic Customer Service Representative to join our team and provide exceptional service to our clients. As a key member of our team, you will have the chance to interact with a diverse group of individuals and make a positive impact on their experience at Duke. If you have a passion for customer service and a desire to work in a prestigious university setting, we encourage you to apply for this unique opportunity.

  1. Interact with clients in a friendly and professional manner, providing exceptional customer service at all times.
  2. Assist clients with inquiries, concerns, and requests in a timely and efficient manner.
  3. Maintain a high level of knowledge about Duke University's TEMPORARY SERVICE department and its services.
  4. Communicate effectively with team members and other departments to ensure smooth operations and customer satisfaction.
  5. Handle and resolve customer complaints and issues with patience and empathy.
  6. Utilize active listening skills to understand clients' needs and provide appropriate solutions.
  7. Maintain accurate and organized records of customer interactions and transactions.
  8. Continuously seek opportunities to improve customer service processes and procedures.
  9. Stay updated on industry trends and best practices to enhance customer service skills and knowledge.
  10. Collaborate with team members to achieve departmental goals and objectives.
  11. Adhere to all company policies and procedures, including confidentiality and data protection.
  12. Provide support and assistance to other team members when needed.
  13. Represent Duke University's TEMPORARY SERVICE department in a positive and professional manner at all times.
  14. Show enthusiasm and dedication towards the job and the university's mission.
  15. Perform other duties as assigned by the supervisor.
Where is this job?
This job is located at Durham, NC, USA
Job Qualifications
  • Excellent Communication Skills: The Candidate Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Address Their Concerns.

  • Customer Service Experience: Previous Experience In A Customer Service Role, Preferably In A University Or Academic Setting, Is Essential For Understanding The Unique Needs And Expectations Of Duke University's Diverse Customer Base.

  • Multitasking Abilities: The Job Requires Handling Multiple Tasks Simultaneously, Such As Answering Phone Calls, Responding To Emails, And Resolving Customer Issues. The Candidate Should Be Able To Prioritize And Manage Their Time Effectively.

  • Proficiency In Technology: The Candidate Should Be Proficient In Using Various Computer Software And Applications, Such As Microsoft Office And Customer Relationship Management Systems, To Provide Efficient And Timely Customer Service.

  • Problem-Solving Skills: Dealing With Customer Inquiries And Complaints Requires Quick Thinking And Effective Problem-Solving Skills. The Candidate Should Be Able To Handle Difficult Situations With Patience And Find Solutions To Ensure Customer Satisfaction.

Required Skills
  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • Empathy

  • Patience

  • customer satisfaction

  • Problem-Solving

  • Adaptability

  • team

  • Interpersonal

Soft Skills
  • Communication

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a CUSTOMER SERVICE - DUKE TEMPORARY SERVICE in Durham, NC, USA is $31,000 - $41,000 per year. This may vary depending on the specific job duties, experience, and qualifications of the individual.

Additional Information
Duke University is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 29th, 2025
Apply BeforeApril 11th, 2026
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About Duke University

Duke University is a private research university in Durham, North Carolina. Founded by Methodists and Quakers in the present-day town of Trinity in 1838, the school moved to Durham in 1892. In 1924, tobacco and electric power industrialist James Buchanan Duke established The Duke Endowment and the institution changed its name to honor his deceased father, Washington Duke. Duke's campus spans over 8,600 acres (3,500 hectares) on three contiguous sub-campuses in Durham as well as a marine lab in Beaufort. The West Campus—designed largely by architect Julian Abele—incorporates Gothic architecture with the 210-foot (64-meter) Duke Chapel at the campus' center and highest point of elevation, is adjacent to the Medical Center. East Campus, 1.5 miles (2.4 kilometers) away, home to all first-years, contains Georgian-style architecture. The university administers two concurrent schools in Asia, Duke-NUS Medical School in Singapore (established in 2005) and Duke Kunshan University in Kunshan, China (established in 2013).

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