Duke University

Certified Medical Assistant (CMA) - Patient Engagement Center

Duke University

Research Triangle Park, NC 27709, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a Certified Medical Assistant (CMA) looking to make a meaningful impact in the healthcare industry? Look no further! Duke University's Patient Engagement Center is seeking a highly qualified CMA to join our team. In this role, you will have the opportunity to utilize your skills and expertise to provide exceptional patient care and support. We are looking for a compassionate and dedicated individual who is committed to delivering top-notch healthcare services. If you are passionate about making a difference in the lives of patients and possess the necessary qualifications, we would love to hear from you.

  1. Perform clinical duties: As a Certified Medical Assistant (CMA), you will be responsible for performing a variety of clinical duties including taking patient vitals, administering medications, and assisting with procedures under the supervision of a physician or nurse.
  2. Provide exceptional patient care: The primary responsibility of this role is to deliver high-quality patient care. This includes ensuring patients are comfortable and well-informed, addressing their needs and concerns, and providing support and assistance as needed.
  3. Utilize medical knowledge and skills: As a CMA, you will be expected to utilize your medical knowledge and skills to accurately assess patients, identify any potential issues, and provide appropriate care. This includes following proper protocols and procedures, maintaining accurate records, and adhering to safety and infection control measures.
  4. Collaborate with healthcare team: This role requires strong teamwork and collaboration skills. You will work closely with physicians, nurses, and other healthcare professionals to ensure the best possible outcomes for patients. This may involve communicating pertinent information, assisting with patient education, and participating in care planning and coordination.
  5. Maintain professional standards: As a representative of Duke University's Patient Engagement Center, you will be expected to maintain a high level of professionalism at all times. This includes following ethical and legal standards, adhering to organizational policies and procedures, and practicing effective communication and interpersonal skills.
  6. Continuously improve processes: We are seeking a CMA who is committed to making a meaningful impact in the healthcare industry. This includes being proactive and identifying opportunities for improvement in processes and procedures, and implementing changes to enhance the delivery of patient care.
  7. Stay up-to-date on industry developments: As a healthcare professional, it is important to stay informed about the latest developments and advancements in the field. This role requires you to stay up-to-date on industry trends, new technologies, and best practices to ensure the highest quality of care for patients.
  8. Provide support and guidance: In addition to clinical duties, this role may also
Where is this job?
This job is located at Research Triangle Park, NC 27709, USA
Job Qualifications
  • Certified Medical Assistant (Cma) Certification: The First And Most Important Qualification For A Cma-Patient Engagement Center Job At Duke University Is A Valid Cma Certification. This Ensures That The Individual Has Completed The Necessary Education And Training To Perform The Duties Of A Medical Assistant.

  • Knowledge Of Electronic Health Records (Ehr): Duke University Utilizes Electronic Health Records To Manage Patient Information And Medical Records. Therefore, A Cma Applying For This Position Should Have A Thorough Understanding Of Ehr Systems And Be Able To Navigate And Update Them Efficiently.

  • Experience In Patient Engagement: As The Job Title Suggests, A Cma In This Role Will Be Responsible For Engaging With Patients And Ensuring Their Satisfaction With The Services Provided By Duke University. Previous Experience In Patient Engagement Or Customer Service Would Be Highly Beneficial.

  • Strong Communication Skills: Effective Communication Is Essential In Any Healthcare Setting, And A Cma Working In The Patient Engagement Center At Duke University Must Possess Excellent Communication Skills. This Includes Being Able To Communicate Clearly And Compassionately With Patients, As Well As Collaborate Effectively With Other Healthcare Professionals.

  • Attention To Detail: In A Fast-Paced Healthcare Environment, Attention To Detail Is Crucial. A Cma In This Role Must Be Able To Accurately Record And Maintain Patient Information, Follow Protocol And Procedures, And Identify And Report Any Potential Errors Or Discrepancies. Attention To Detail Also Extends To Providing High-Quality Care To Patients And Identifying Their Needs And Concerns.

Required Skills
  • customer service

  • Medical Terminology

  • Infection control

  • Medication Administration

  • Vital Signs

  • Patient assessment

  • Patient education

  • Phlebotomy

  • Hipaa Compliance

  • Electronic Health Records

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Certified Medical Assistant (CMA) - Patient Engagement Center in Research Triangle Park, NC 27709, USA is $33,000 to $40,000 per year. This range can vary depending on experience, education, and the specific employer.

Additional Information
Duke University is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 11th, 2025
Apply BeforeAugust 19th, 2025
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About Duke University

Duke University is a private research university in Durham, North Carolina. Founded by Methodists and Quakers in the present-day town of Trinity in 1838, the school moved to Durham in 1892. In 1924, tobacco and electric power industrialist James Buchanan Duke established The Duke Endowment and the institution changed its name to honor his deceased father, Washington Duke. Duke's campus spans over 8,600 acres (3,500 hectares) on three contiguous sub-campuses in Durham as well as a marine lab in Beaufort. The West Campus—designed largely by architect Julian Abele—incorporates Gothic architecture with the 210-foot (64-meter) Duke Chapel at the campus' center and highest point of elevation, is adjacent to the Medical Center. East Campus, 1.5 miles (2.4 kilometers) away, home to all first-years, contains Georgian-style architecture. The university administers two concurrent schools in Asia, Duke-NUS Medical School in Singapore (established in 2005) and Duke Kunshan University in Kunshan, China (established in 2013).

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