Program Manager - Patient Experience

A unique opportunity has arisen at Duke University Health System for a Program Manager - Patient Experience to join our team. In this role, you will be responsible for driving the development and implementation of patient-centered initiatives to ensure patient satisfaction and improve the patient experience.To be successful in this role, you should possess excellent organizational and communication skills as well as a passion for patient-centered care. You must also have a Bachelor's degree in healthcare, business, or a related field, and a minimum of 5 years of experience in healthcare operations or patient experience. Prior experience in a large healthcare system is preferred.This is a highly rewarding position that requires a motivated, team-oriented individual with a commitment to improving the patient experience. If you are an innovative thinker with the ability to develop and implement strategies to improve the patient experience, we would love to hear from you.

Responsibilities:

1. Develop and implement patient-centered initiatives to ensure patient satisfaction and improve the patient experience.
2. Develop strategies to improve the patient experience.
3. Monitor and evaluate the effectiveness of patient experience initiatives.
4. Coordinate and collaborate with department leaders to ensure that patient experience initiatives are met.
5. Provide guidance and support to staff in order to ensure the highest level of customer service.
6. Develop and maintain relationships with external stakeholders.
7. Develop and manage budgets for patient experience initiatives.
8. Analyze data to identify opportunities for improvement in patient experience.
9. Prepare reports and presentations to effectively communicate the results of patient experience initiatives.
10. Develop and foster a positive work environment to ensure successful patient experience initiatives.

According to JobzMall, the average salary range for a Program Manager - Patient Experience in Durham, NC, USA is $64,500 - $83,000.

Duke Health integrates the Duke University Health System (all of our hospitals and clinics), Duke University School of Medicine, Duke-NUS Medical School, Duke University School of Nursing, Private Diagnostic Clinic (Duke physicians practice), and incorporates the health and health research programs within the Duke Global Health Institute as well as those in schools and centers across Duke University, including the Duke Robert J. Margolis Center for Health Policy.