Patient Service Associate - DRH Neurosurgery

Are you looking for a rewarding career in the healthcare field where you can make a positive impact on patients' lives? Duke University Health System is seeking a compassionate and organized individual to join our team as a Patient Service Associate for our DRH Neurosurgery department. In this role, you will play a crucial role in providing exceptional customer service to our patients and their families. We are looking for someone with excellent communication skills, attention to detail, and a passion for helping others. If you are ready to be a part of a dynamic and patient-centered team, then we encourage you to apply for this position.

1. Provide exceptional customer service to patients and their families by being friendly, helpful, and attentive to their needs.
2. Assist patients with scheduling appointments, registering for procedures, and completing necessary paperwork.
3. Answer phone calls and respond to inquiries from patients, family members, and other healthcare professionals in a timely and professional manner.
4. Maintain patient records and ensure all information is accurate and up-to-date.
5. Collaborate with other healthcare team members to ensure a smooth and efficient patient experience.
6. Handle confidential information with discretion and adhere to HIPAA regulations.
7. Handle patient complaints and concerns in a calm and empathetic manner, escalating to the appropriate supervisor if necessary.
8. Keep the waiting area and reception desk organized and tidy.
9. Participate in training and development opportunities to stay up-to-date on healthcare policies, procedures, and practices.
10. Demonstrate a commitment to patient satisfaction and follow-up to ensure that all patient needs are met.
11. Coordinate with insurance companies to verify patient coverage and obtain necessary authorizations.
12. Assist with billing and coding tasks as needed.
13. Maintain a positive and professional attitude at all times, representing the organization in a positive manner.
14. Adhere to all safety and infection control protocols to ensure a safe and healthy environment for patients and staff.
15. Perform other duties as assigned by the supervisor.

According to JobzMall, the average salary range for a Patient Service Associate - DRH Neurosurgery in Durham, NC, USA is $35,000 - $40,000 per year. This can vary depending on the specific employer, as well as the individual's experience and education level. Some employers may also offer additional benefits such as health insurance and paid time off.

Duke Health integrates the Duke University Health System (all of our hospitals and clinics), Duke University School of Medicine, Duke-NUS Medical School, Duke University School of Nursing, Private Diagnostic Clinic (Duke physicians practice), and incorporates the health and health research programs within the Duke Global Health Institute as well as those in schools and centers across Duke University, including the Duke Robert J. Margolis Center for Health Policy.