Patient Service Associate
Welcome to Duke University Health System, where we are dedicated to providing exceptional patient care and cutting-edge medical services. As a Patient Service Associate, you will play a vital role in ensuring our patients receive the highest level of service and support during their time with us. We are seeking a compassionate and detail-oriented individual who is committed to making a positive impact in the lives of others. If you possess excellent communication skills, a strong attention to detail, and a passion for helping others, we encourage you to apply for this exciting opportunity. Join our team and be a part of a prestigious institution that is making a difference in the healthcare industry.
- Greet and welcome patients and visitors to Duke University Health System with a warm and professional demeanor.
- Conduct patient check-ins and check-outs, including verifying insurance information and collecting necessary copays or fees.
- Schedule appointments and maintain accurate and organized patient records.
- Answer phone calls and respond to patient inquiries in a timely and courteous manner.
- Communicate effectively with patients, physicians, and other healthcare professionals to ensure seamless coordination of care.
- Assist with patient registration and admissions processes, ensuring accuracy and completeness of information.
- Maintain a clean and organized work environment, including waiting areas and patient rooms.
- Collaborate with other departments and staff to ensure smooth and efficient patient flow.
- Provide information and resources to patients regarding services, policies, and procedures.
- Handle sensitive and confidential patient information with discretion and adhere to all HIPAA regulations.
- Participate in training and development opportunities to enhance knowledge and skills.
- Maintain a positive and professional attitude while promoting a patient-centered culture.
- Act as a liaison between patients and healthcare providers, addressing any concerns or issues that may arise.
- Perform other duties as assigned by the supervisor.
High School Diploma Or Equivalent: A Minimum Education Requirement For A Patient Service Associate At Duke University Health System Is A High School Diploma Or Equivalent. This Ensures Candidates Have A Basic Level Of Education And Can Effectively Communicate With Patients And Colleagues.
Excellent Communication Skills: As A Patient Service Associate, Strong Communication Skills Are Essential To Effectively Interact With Patients, Families, And Other Healthcare Professionals. This Includes The Ability To Listen Actively, Provide Clear Instructions, And Convey Empathy And Compassion.
Customer Service Experience: Prior Experience In A Customer Service Role Is Highly Desirable For A Patient Service Associate Position. This Experience Demonstrates The Ability To Handle Difficult Situations, Manage Patient Needs And Expectations, And Provide Exceptional Service.
Knowledge Of Medical Terminology: A Basic Understanding Of Medical Terminology Is Important For A Patient Service Associate As They Will Be Working In A Healthcare Setting. This Knowledge Allows Them To Accurately Communicate With Healthcare Professionals And Understand Patient Needs.
Computer Proficiency: In Today's Digital Age, Computer Proficiency Is A Must For Any Healthcare Position. A Patient Service Associate Should Have Basic Computer Skills To Navigate Electronic Medical Records And Scheduling Systems, As Well As Proficiency In Microsoft Office Applications.
Communication
Time Management
Multitasking
Interpersonal skills
Attention to detail
Organizational Skills
customer service
Medical Terminology
Computer proficiency
Teamwork
Problem-Solving
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Patient Service Associate in Durham, NC, USA is $29,000 - $42,000 per year. This can vary depending on factors such as experience, education, and the specific employer.
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Duke Health integrates the Duke University Health System (all of our hospitals and clinics), Duke University School of Medicine, Duke-NUS Medical School, Duke University School of Nursing, Private Diagnostic Clinic (Duke physicians practice), and incorporates the health and health research programs within the Duke Global Health Institute as well as those in schools and centers across Duke University, including the Duke Robert J. Margolis Center for Health Policy.
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