Customer Service Associate

Welcome to Duke University Health System, where we strive to provide exceptional care to our patients and their families. We are currently seeking a dedicated and compassionate Customer Service Associate to join our team. This role is vital in ensuring that our patients receive the highest level of service and support during their time with us. As a Customer Service Associate, you will have the opportunity to make a meaningful impact on the lives of our patients and contribute to our mission of providing world-class healthcare. We are looking for individuals with excellent communication skills, strong attention to detail, and a passion for helping others. If you are a team player and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

1. Greet and welcome patients and their families to Duke University Health System with a friendly and professional demeanor.
2. Provide exceptional customer service by answering inquiries, addressing concerns, and offering assistance to patients and their families.
3. Maintain a high level of knowledge about Duke University Health System, its services, and its policies in order to accurately answer questions and provide information to patients and their families.
4. Handle patient inquiries and requests promptly, efficiently, and accurately.
5. Collaborate with other team members to ensure a seamless patient experience.
6. Maintain patient confidentiality and adhere to all HIPAA guidelines.
7. Keep detailed and accurate records of patient interactions, including complaints and compliments.
8. Handle difficult or sensitive situations with empathy and professionalism.
9. Communicate effectively with patients, their families, and other healthcare professionals to ensure the best possible care.
10. Assist in the resolution of patient complaints and escalate issues to the appropriate department when necessary.
11. Identify opportunities for improvement in customer service processes and procedures.
12. Attend training sessions and stay updated on new products, services, and policies to continuously improve customer service skills.
13. Maintain a positive attitude and work collaboratively with team members to achieve department goals.
14. Adhere to all Duke University Health System policies and procedures.
15. Embody the values of Duke University Health System in all interactions with patients, their families, and colleagues.

According to JobzMall, the average salary range for a Customer Service Associate in Durham, NC, USA is between $28,000 and $38,000 per year. However, this can vary depending on factors such as the specific industry, company size, and level of experience. Some companies may also offer additional benefits and bonuses to their Customer Service Associates.

Duke Health integrates the Duke University Health System (all of our hospitals and clinics), Duke University School of Medicine, Duke-NUS Medical School, Duke University School of Nursing, Private Diagnostic Clinic (Duke physicians practice), and incorporates the health and health research programs within the Duke Global Health Institute as well as those in schools and centers across Duke University, including the Duke Robert J. Margolis Center for Health Policy.