Are you passionate about delivering top-quality products and services to customers? Do you have a keen eye for detail and a drive for continuous improvement? If so, we have an exciting opportunity for you to join our team as a Products and Services Specialist at Duke Energy. As a key member of our dynamic organization, you will play a crucial role in ensuring our customers receive the best possible products and services. With a focus on innovation and customer satisfaction, we are seeking a highly motivated individual with a strong background in product development and service delivery. Join us and be a part of a company that is dedicated to providing reliable energy solutions and making a positive impact in the community.
- Develop and implement strategies to improve the quality of products and services offered to customers.
- Conduct market research and analyze customer feedback to identify areas for improvement.
- Collaborate with cross-functional teams to create and launch new products and services.
- Monitor industry trends and make recommendations for product and service enhancements.
- Ensure that all products and services meet regulatory and safety standards.
- Create and maintain product and service documentation, including user manuals and training materials.
- Train and educate team members on product and service features and updates.
- Coordinate with suppliers and vendors to ensure timely delivery of products and services.
- Handle customer inquiries and resolve any issues related to products and services.
- Monitor customer satisfaction levels and take proactive measures to address any concerns.
- Continuously evaluate and improve processes to enhance product and service delivery efficiency.
- Collaborate with sales and marketing teams to develop effective product and service messaging.
- Maintain a strong understanding of the competitive landscape and make recommendations for staying ahead of the competition.
- Keep up-to-date with industry developments and advancements to drive innovation and improve products and services.
- Represent the company at conferences, trade shows, and other industry events to promote products and services.
- Adhere to company policies and procedures, including ethical standards and safety protocols.
- Drive a culture of continuous improvement and innovation within the team.
- Assist in the development and management of product and service budgets.
- Participate in product and service launch activities, including training and promotional events.
- Stay informed about relevant laws, regulations, and industry standards to ensure compliance in product and service development and delivery.
Strong Knowledge Of Energy Products And Services: The Ideal Candidate For This Role Should Have A Thorough Understanding Of Duke Energy's Products And Services, Including Electricity And Natural Gas Options, Renewable Energy Offerings, And Energy Efficiency Programs.
Excellent Communication Skills: As A Products And Services Specialist, The Candidate Will Be Responsible For Communicating With Customers, Internal Teams, And External Stakeholders. Strong Verbal And Written Communication Skills Are Essential For Effectively Conveying Information And Resolving Issues.
Sales And Marketing Experience: This Role Involves Promoting And Selling Duke Energy's Products And Services To Potential Customers. The Candidate Should Have Experience In Sales And Marketing, Including Developing Strategies, Identifying Target Audiences, And Driving Sales Goals.
Customer Service Orientation: Duke Energy Places A Strong Emphasis On Providing Excellent Customer Service. The Ideal Candidate Should Have A Customer-Centric Mindset And Be Able To Handle Customer Inquiries, Complaints, And Requests In A Timely And Professional Manner.
Analytical And Problem-Solving Skills: Products And Services Specialists Are Often Responsible For Analyzing Customer Data And Identifying Trends To Improve Sales And Customer Satisfaction. The Candidate Should Have Strong Analytical Skills To Interpret Data And Make Informed Decisions. Additionally, They Should Possess Strong Problem-Solving Skills To Address Customer Needs And Resolve Any Issues That Arise.
Research
Project Management
Training
Data Analysis
Communication
Sales
Time Management
Marketing
Technical Support
Product knowledge
customer service
Collaboration
Problem-Solving
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Products and Services Specialist is $40,000 - $70,000 per year. However, salaries can vary depending on the company, location, experience, and other factors. Some specialists may also receive bonuses or commission based on their performance.
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Duke Energy Corporation headquartered in Charlotte, North Carolina, is an American electric power holding company in the United States, with assets in Canada.
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