Field Customer Service Representative

At Duke Energy, we are committed to providing exceptional customer service to our valued clients. As a Field Customer Service Representative, you will play a crucial role in ensuring our customers receive the highest level of satisfaction and support. We are looking for a motivated and personable individual who is passionate about delivering excellent service and building strong relationships with our customers. If you have a customer-centric mindset and possess the required qualifications, we encourage you to apply for this exciting opportunity to join our team.

• Provide exceptional customer service to Duke Energy's clients.
• Build and maintain strong relationships with customers.
• Serve as the main point of contact for customers in the field.
• Respond promptly and effectively to customer inquiries and concerns.
• Educate customers on Duke Energy's products and services.
• Assist customers with account setup, billing inquiries, and other service-related tasks.
• Troubleshoot and resolve customer issues in a timely and professional manner.
• Collaborate with other departments to ensure customer needs are met.
• Maintain accurate and detailed records of customer interactions.
• Continuously strive to improve customer satisfaction and loyalty.
• Keep abreast of industry trends and best practices in customer service.
• Represent Duke Energy in a positive and professional manner at all times.
• Adhere to company policies and procedures.
• Meet and exceed performance metrics and targets.
• Participate in training and development programs to enhance skills and knowledge.
• Handle and protect sensitive customer information with confidentiality.
• Contribute to a positive and collaborative team environment.
• Other duties as assigned by management.

According to JobzMall, the average salary range for a Field Customer Service Representative in Nashville, TN, USA is between $32,000 and $45,000 per year. This may vary depending on factors such as experience, education, and the specific company or industry the individual is working in. Some companies may also offer additional benefits and bonuses.

Duke Energy Corporation headquartered in Charlotte, North Carolina, is an American electric power holding company in the United States, with assets in Canada.